Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,437 Reviews)
Rating breakdown 1,437 reviews
5 Stars
1,161
4 Stars
131
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
924 out of
1,047)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Anindita
Verified Purchase:Yes
So light wait yet well built paired with good looks .
Written by a customer while visiting samsonite.com
Posted by: Merrymac!
from Philadelphia region
Verified Purchase:Yes
Very nice, super smooth roll, holds a lot, and durable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sue Go
from Iowa
Verified Purchase:Yes
Love the size. Bigger than a carry-on but not too obnoxiously big. I love the navy color.
Great for longer trips.
Great for longer trips.
Written by a customer while visiting samsonite.com
Posted by: Travels well with others
Verified Purchase:Yes
Really like the suitcase. Rolls easy, roomy for a carry on, love the white but won’t stay that way flying good quality for the price
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fragile zippers
on November 21, 2023
Posted by: Fragile Zippers
from Tallahassee, FL
Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com