Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,901 Reviews)
Rating breakdown 1,901 reviews
5 Stars
1,567
4 Stars
162
3 Stars
53
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,266 out of
1,414)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
5
Great luggage and well-priced (when on sale)!
on January 26, 2026
Posted by: Robert Traveller
from Jersey shore
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have now bought (2) large spinners and (2) carry-on spinners. They have held up very well, and I have now travelled around the world with them. They're very light to tote around (even when full) and well-designed. Highly recommended...
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alexandra OM
from VA
Gender:Female
Verified Purchase:Yes
The product looks good, feels good and works good. Epic
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susy
from Boston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase in a while. This suitcase is so spacious that my husband and I shared it in our last trip. Love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Colorful Sturdy bag with spinner wheels and handle
on January 23, 2026
Posted by: CSMAZ
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid construction you’ll love the zipper insert for the bag
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality
on January 23, 2026
Posted by: mnmnhi
from Garden Grove, CA
Gender:Female
[This review was collected as part of a promotion.] Luggage zipper popped open during first use on recent trip and shell scratches easily.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 24, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Island girl
from Key West
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item was a Christmas gift for my mother's caregiver who has never had nice luggage. She had tears in her eyes when she opened it. She is still thanking us.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor Craftsmanship = Damaged On First Use
on December 20, 2025
Posted by: Dion
Gender:Male
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com