Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,638 Reviews)
Rating breakdown 1,638 reviews
5 Stars
1,338
4 Stars
142
3 Stars
49
2 Stars
38
1 Star
71
89%of customers recommend this product.
(
1,070 out of
1,205)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: S Buck
from Boston, MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight and sturdy with pockets to help keep things organized. Expanding zipper a great bonus.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Auditor
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this carry on a month ago and I travel weekly. I am happy with the quality and appearance. So far so good.
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Happy customer
from Tucson AZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase i’ve made all year definitely worth it’s value
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
light weight, broken in 1st trip
on October 4, 2025
Posted by: jin
from Chicago, IL
Gender:Female
I bought this carryon in black color. It is light weight, but the folding stipe broken in my 1st trip. very disappointed. It supposes to have 10-year warranty, but I already thru away the tag came with, don't know what to do.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 6, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Bill P.
from Roseville, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After bouncing around between various luggage brands I found myself looking at Samsonite again a few years ago. I'm glad I did. They hold up very well. I chose the 21" Spinner this time because I wanted something that is easy to handle on train trips. Larger suitcases just invite more "stuff" and it's a real pain hauling heavy suitcases around. For our trip to Switzerland I am checking the 21" Spinner and taking a 20" Samsonite onboard. Believe me, two lighter suitcases are better than one large one. The 21" Spinner is probably the most attractive suitcase I have ever owned, which almost seems silly given that is very reasonably priced. My wife bought the same Spinner in a different color so that we will always know which is which.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com