Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Int’l Traveler
from Minneapolis
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Admittedly I haven’t used this yet, but the size and the look of it are perfect for what I need. And it’s a lot lighter than the one it is replacing so that’s great too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tina S.
from Northampton MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Suitcase exactly as advertised and you can always rely on quality with this brand.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Colorado
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall pretty nice and a great size for longer trips. The main downside is it scuffs easily, when checked as in a bus going to the airport or checked in when flying. It is not a carry-on size.
I bought the carry on size also two years ago and use it monthly.
Light weight spinner, holds everthing I need.
I bought the carry on size also two years ago and use it monthly.
Light weight spinner, holds everthing I need.
Response from samsonite.comBy Samsonite US Care Team, June 17, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: SueBee
from Lebanon, CT
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wanted a hard sided carry-on and this was perfect. I fit all my things for an 8 night stay in Italy. The lock was easy to set up. All in all a good-looking piece without a huge price.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: DC_Rebel
from Livermore CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bag handled the abuse from airlines, and cruise ship like a pro. Found the Medium size perfect for 3 weeks of travel including dress shirts and sports coat. So impressed I’m adding the European size carry in same series.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Canton NY
Gender:Male
Verified Purchase:Yes
I bought this item as a carry on and now I find out that it is too large to qualify as such!! It is listed as a carry on and sold as one but not true for almost all airlines. It will be gathering dust. Very disappointed with the untruthful way the suitcase was presented.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 17, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Jessica L
from Dallas, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome suitcase! I love all the features it comes with and I can’t wait to use on my next trip. I also got the Better than Basic Weekender to use with it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rad_Dad_Brad_
from West Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a great replacement for a San Michelle piece of luggage that my wife and I had. Great wheels and easy to roll.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com