Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,901 Reviews)
Rating breakdown 1,901 reviews
5 Stars
1,567
4 Stars
162
3 Stars
53
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,266 out of
1,414)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: RubyRuth
from Raleigh NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought and 3 piece set for my Grand. She was so proud on her senior trip. Easy to handle and sturdy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Nancy Como
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Th suitcase is light but can hold serval days of clothes
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Sleek, lightweight and pretty
on April 10, 2026
Posted by: Bouncybeats
[This review was collected as part of a promotion.] I’ve taken 2 trips with the Freeform Spinner and was very happy! So smooth and light, it just glides. With all of the frustrations at the airport and traveling these days it’s really nice to have the perfect luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Zippers thumbs down
on April 9, 2026
Posted by: dm3
from Oregon
Gender:Male
Still using zippers which baggage handlers can easily compromise.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 11, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
4
Good suitcase
on March 28, 2026
Posted by: Meli6
from Newark New jersey
[This review was collected as part of a promotion.] So far so good. The only issue is that the suitcase scratches very easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great product!
on March 26, 2026
Posted by: Robert
I love the carry-on but nowhere in the suitcase or box did it show me how to set the combination lock. I had to go on line to find the directions!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Packs well. Light weight. Great price point. Stands up well to higher priced alternatives.
Written by a customer while visiting samsonite.com