Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Lisa F
from Reno, NV
Verified Purchase:Yes
This is a Christmas gift, but opened up and seems good quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Outsite us
Verified Purchase:Yes
The products are Good design and quality and I like it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: DRFJB
Verified Purchase:Yes
The Medium Freedom Spinner is an excellent gift for my wife. The Samsonite outlet salesman was extremely personable and helpful.
Written by a customer while visiting samsonite.com
Posted by: Work Traveler 101
from Oregon
Verified Purchase:Yes
Great design, great weight, spinner wheels are excellent. Three stars because the zipper is already pulling after one trip.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Gari Reddy
Verified Purchase:Yes
Not so impressive as it appears in photos etc. It's not worth the price
Written by a customer while visiting samsonite.com
Posted by: Nickname
from Melbourne, FL
Verified Purchase:Yes
Dang, first trip, white carry on all scuffed up like I’ve used it 20 times. Have to come up with a better hard surface that is resistant to scuffs and marks. Disappointing, returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com