Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: QueenSamsonite
from Houston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love Samsonite. Their cases are always sturdy and keep your belongings protected
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Houston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bonita, ligera, cómoda, fácil de manejar, súper util
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: BC
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent value, highly recommend. Would purchase again.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ray G.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have gone through a lot of luggage. With the old ones, the wheels that start wobbling after one trip, handles that get stuck halfway up, and zippers that seem to have a personal vendetta against my fingers. So, when I say I’m actually excited about a piece of luggage, that’s saying something. I bought the Freeform Medium for a trip to Brazil, and I was very happy with it. It is ridiculously light. I’m a notorious over-packer (I like to have "options"), and even with my heaviest shoes and a spare jacket shoved in there, I was still under the airline weight limit. That never happens to me.
The 360-degree spinner wheels are a game changer. I’m not the most graceful person, and I usually end up crashing into ankles in crowded airports, but these wheels glide so smoothly that I actually felt like I was in control for once. It kept up with me when I was sprinting to a connecting gate and didn’t tip over once.
Additionally, physically it can handle a "beating", it doesn't show dirt or scratches easily, which is a major plus if you're paranoid about your luggage looking trashed.
I’m very particular about organization, and the cross-straps and the divider panel actually held my clothes in place. Usually, I open my suitcase at the hotel to find a disaster zone, but everything stayed crisp and folded. I also love that it expands, I definitely needed that extra inch of space for the souvenirs I swore I wasn't going to buy.
If you are looking for that "sweet spot" between a bulky checked bag and a too-small carry-on, this is it. It feels premium without being precious. I’m actually looking forward to my next trip just so I can use it again, which is probably the highest praise I can give a suitcase. I highly recommend this.
Written by a customer while visiting samsonite.com
Posted by: Catwalk
from Orange County ca
Gender:Female
Verified Purchase:Yes
Blue spinner expansion zipper broke 1st time I used
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 1, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Joan
from Michigan
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is an excellent size when you want to pack lighter. The quality is excellent.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Az
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best budget bag! Durable, good value and functionality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Albert
from Houston, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A good quality product that will stand numerous travel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com