Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,904 Reviews)
Rating breakdown 1,904 reviews
5 Stars
1,569
4 Stars
162
3 Stars
54
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,269 out of
1,417)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
5
Where’s the key?
on February 28, 2023
Posted by: suseebee
from Bellingham WA
I just got this wonderful carry-on — love everything about it (so far). However, in addition to the combination lock there’s also a key lock, but NO KEY. Is that something I have to order separately?
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Justo
Verified Purchase:Yes
The main zipper broke on our first travel, I’m still trying to get the part but had no response yet
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The zipper lock hook broke off on the very first use of this bag
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Hank TM
from Rhode Island
Verified Purchase:Yes
Great, well made carry-on suitcase. Good interior design, stylish outside.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: T.P.
from Miami, FL
Verified Purchase:Yes
I did not keep it. Purchased this same luggage twice and both were very noticeably used and damaged and subsequently returned. With such poor quality control, I won’t be purchasing luggage from this site anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not the quality I expected
on February 13, 2023
Posted by: K M B
Expansion zipper broke on first use. Plastic is soft and was very scratched and scuffed from one trip. Won't let me return for money back which I understand is the policy but was hoping for an exception given quality concerns. Expected better from Samsonite especially because the Amazon Basics suitcase I replaced was 10x as durable and 1/2 the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Paulina
from Zapopan, Jalisco. Mexico
Verified Purchase:Yes
I ordered it in color navy and when I got to the hotel where I received it, everything was right but the color. It was black and I really need it that day and wanted in navy because I have the other sizes in that color. So Unfortunately I couldn’t send it back and I had to keep it in black. If I knew there weren’t navy, I wouldn’t have bought it
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com