Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Anon2333
from Georgia
Verified Purchase:Yes
Great...............................................
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Business Traveler 2024
from Washington, DC
Verified Purchase:Yes
Great for traveling. Highly recommend for the business traveler.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JohnT
Verified Purchase:Yes
Great carry on, light weight, strong, attractive, at a reasonable price.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Dest
from California
Verified Purchase:Yes
Arrived in perfect condition and as pictured on website
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Grammy 10
from California
Verified Purchase:Yes
Just took the 24" on a trip and was easy to maneuver with plenty of space inside for all my belongings. Love the zippered compartments and the strapping that holds in my clothes.
Written by a customer while visiting samsonite.com
Posted by: Q Psi Phi
Verified Purchase:Yes
Same as my previous rating. Perfect size and color!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Q Psi Phi
Verified Purchase:Yes
The color is perfect. My fraternity color. Perfect size!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com