Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,904 Reviews)
Rating breakdown 1,904 reviews
5 Stars
1,569
4 Stars
162
3 Stars
54
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,269 out of
1,417)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
2
Navigating Convenience, Scratching Concerns
on December 30, 2023
Posted by: Chef A
from New York, New York
I recently used this luggage during our 2-week trip, having used it only twice. The luggage is easy to navigate, which I found particularly convenient. I chose the white color after reading some reviews that mentioned it easily gets scratched, thinking that it might not be as noticeable. However, I was disappointed to find that, despite its color, the luggage accumulated quite a few scratches after just two uses as a carry-on. I wish they could improve the scratch resistance to better maintain the appearance.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 1, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great bag but too big for International Carry-on
on December 10, 2023
Posted by: Kammie
from Oregon
I really wanted this bag and had just clicked "add to bag" when I looked carefully at the size limits for international carry-ons for various airlines (I'm really glad Samsonite made it so easy to look at these rules!). This bag missed it by 1 inch! Maybe on the next update of the Freeform, they can cut off an inch. Didn't want to take the risk of being forced to check a bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
very poor quailty
on December 3, 2023
Posted by: aish
from ra
few trips with in 8 months zipper's stitching is already tron.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fragile zippers
on November 21, 2023
Posted by: Fragile Zippers
from Tallahassee, FL
Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
24 Inch Freeform Checked Luggage
on November 8, 2023
Posted by: JayDee
from Seattle, WA
I bought this luggage brand new and used it only once for my Alaskan cruise. I did not fly to my embarkation port so it did not go through baggage handling at the airport but was handled by porters at the pier. The exterior of the luggage had a lot of scratches and scrapes after only one use. I suggest buying a luggage cover for protection. The luggage was lightweight but felt like it was falling apart after being filled with clothes, 3 purses, 3 pairs of shoes. I did not even have to use the expandable feature. The handles also felt like they were about to come off so I was very careful lifting them. Not sure if this luggage will last for a few more trips. . I beg to disagree with those who gave a 5 star rating for this luggage.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Scratched and looks terriblr
on October 28, 2023
Posted by: Crap
from utah
After only I trip this luggage is so scratched and looks terrible and this was after doing carry on, not checking the luggage. Would not buy again or recommit to anyonr. Plus the company says they will reach out to you but has anyone really done it and made itvright
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 30, 2023
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
4
Inaccurate size
on October 18, 2023
Posted by: Candy76
Smaller than the dimension size in the description
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
BUYER BE WARE DOES NOT MEET CARRY ON REQUIREMENTS
on October 14, 2023
Posted by: RockyM
from Colorada
Read the Carry On guide..THIS LUGGAGE DOES NOT MEET MOST IF NOT ALL US BASED AIRLINES CARRY ON REQUIREMENTS... 23" (not 22") x 15" (not 14") x 10" (not 9"). READ READ READ
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 17, 2023
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com