Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,904 Reviews)
Rating breakdown 1,904 reviews
5 Stars
1,569
4 Stars
162
3 Stars
54
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,269 out of
1,417)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Q Psi Phi
Verified Purchase:Yes
Same as my previous rating. Perfect size and color!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Q Psi Phi
Verified Purchase:Yes
The color is perfect. My fraternity color. Perfect size!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
1
Unsatisfied with Quality- damaged on First Use
on April 22, 2024
Posted by: Erickson215
from San Jose, CA
Very unsatisfied on this purchase. On the First use the TSA lock hook broke.
We have previously retired our old Samsonite and purchased three of the Freeform design. One broke on us on the first use. Our previous Samsonite lasted 10 years with just normal scruffs all around which is normal but never had issues on the zipper lock. Perhaps it’s how the lock hook is designed on the TSA lock.
Not very happy about this considering it’s only the first use!
Not very happy about this considering it’s only the first use!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not Really A Carry-On
on January 14, 2024
Posted by: Jazzman
from Evanston IL
This bag was highly-rated on multiple review sites, so I purchased it for an upcoming trip. When I received the luggage I was impressed by the quality of the product. When I checked the airline website to make sure it would meet their Carry-On dimensions it wouldn't qualify. I recently checked the Samsonite Chart and only 3 out of 31 airlines consider it a Carry-On Luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com