Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: KatsPlay
from Pasadena, CA
Verified Purchase:Yes
Great suitcase, looks nice, light and seems like it will hold up to travel and easy to find on the carousel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: LiaG
from Michigan
Verified Purchase:Yes
Just took this new luggage on a 2 1/2 week European trip & we were totally happy with its performance & wear. We bought this piece because it is light weight & we knew we needed to carry it up & down stairs. It is just what we were looking for in a luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Caspercheyenne
from Missouri
Verified Purchase:Yes
Good value well designed carry on. It is lightweight, rolls freely, good price point.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Greg62
Verified Purchase:Yes
I haven't used it on a trip yet, but I am very impressed with the quality, the build, the convenient zippered compartments, etc. It has plenty of room for my needs, and it even has the expander if needed. It is built like a tank with the hardened sides, and yet it is quite light! And it glides effortlessly on the special spinner wheels. The price was very reasonable, as well. I can't wait to try it out on my upcoming trip! It should fit in the overhead compartment with no problem, but if the airline agents insist that I check it at the last moment, I will not be concerned about it's safety since it is so well built! Thanks for a great suitcase!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sunshine 13
from Naples Fl
Verified Purchase:Yes
I love it it moved well . Light . Big enough but not too big perfect for a 5 day trip .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Darwin
from AZ
Verified Purchase:Yes
I received a locked suite case that I cannot open with out a tsa key
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com