Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Angeeeel
from Poconos
Verified Purchase:Yes
Definitely a great buy. I wish there were several different colors but it is a great durable luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Des Moines, Iowa
Verified Purchase:Yes
great luggage! Love how much it holds and how easy it is to maneuver around everywhere.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pat E
Verified Purchase:Yes
Loved the suitcase, but I made the mistake of not checking airline size requirements for checked in bags. This is oversized and would cost extra to check. I think this should be in the description so no one else has to pay for the return.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 12, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Joe Mac
from Liverpool NY
Verified Purchase:Yes
Pros: Large suitcase with lots of storage space. Rolls easily.
Cons: After one round trip the suitcase looks like it's been through a war with scuff marks everywhere. Additionally, the rubber on one of the wheels looks like it is ready to come off.
Disappointed with purchase wish it was made with a tougher exterior material.
Cons: After one round trip the suitcase looks like it's been through a war with scuff marks everywhere. Additionally, the rubber on one of the wheels looks like it is ready to come off.
Disappointed with purchase wish it was made with a tougher exterior material.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 12, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: andy sky
from CALIFORNIA
Verified Purchase:Yes
great carry on liggage and very stylish as well. Perfect for a long weekend traVEL
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Going Travelling
from Atlanta, GA
Verified Purchase:Yes
Super lightweight suitcase, lots of space to pack, sturdy and rolls easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ruby E
from Atlanta, Georgia
Verified Purchase:Yes
Durable, easy to use and good looking - everything you want from your suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com