Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
3
Nice size, but not confident it will last.
on September 19, 2024
Posted by: AKden
from Denver, Colorado
Verified Purchase:Yes
We took our first (domestic) flight using this large spinner bag and it had it's plusses and minuses. I like the lightweight nature and nice glide of the wheels when on smooth surfaces, such as the airport. There was ample room for one person's articles for a week-long trip. The expander option was nice and allowed for a few extra shirts and trousers. As mentioned previously, it glides nice on smooth surfaces, but once you take it outside on the sidewalk it does not navigate bumps easily. Additionally, the pop-up plastic handle twists and bends as you push the bag, and I was very worried the handle was going to snap off. This is the main reason I am giving this bag a 3/5 star rating. I cannot see this lasting more than a few trips, and I am not confident taking this to Europe and navigating short bouts on old city sidewalks and streets. I would prefer to sacrifice a little weight savings and have a metal handle opposed to this plastic one. Ultimately, would recommend this product? No.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Upshaman
from AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Spinner was a dream to use as it rolled where I wanted it to go. It also had enough space for 4 days of travel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kelakared
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not had a chance to use yet but it looks nice and is pretty roomy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NicB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best rated and now I know why! It’s lightweight holds so much and look great!
Written by a customer while visiting samsonite.com
Posted by: Kim P.
from Iowa City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great luggage! Very light weight. Perfect size for carry on.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kim P.
from Iowa City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new luggage! It’s very light weight and plenty of room for our clothes. Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ggonzalez105
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have multiple Samsonite products, and their quality and durability are only matched by their style.
Written by a customer while visiting samsonite.com