Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,739 Reviews)
Rating breakdown 1,739 reviews
5 Stars
1,427
4 Stars
148
3 Stars
50
2 Stars
40
1 Star
74
89%of customers recommend this product.
(
1,141 out of
1,281)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Michelle Hameister
from Texas
Verified Purchase:Yes
Perfect size, beautiful style. Functional and practica, especially the lock. Each of us in our family, have it in a different color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AYShieh
from NJ
Verified Purchase:Yes
I’m looking for a luggage which can slide on carpet easily and this is the one served the purpose
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Loprinzi
from New Zealand
Verified Purchase:Yes
This is a great size for travel and so very durable and light. Great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sue Go
from Iowa
Verified Purchase:Yes
Love the size. Bigger than a carry-on but not too obnoxiously big. I love the navy color.
Great for longer trips.
Great for longer trips.
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Jet Set Cali
from Atlanta GA
Verified Purchase:Yes
I bought this carry on for a gift for my friend . They admired my luggage so much, that I had to get them one identical to mine. This was a great buy!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Absolutely would repurchase (but hopefully won't need to)
on March 9, 2020
Posted by: Margaret
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used this suitcase once so far, on a business trip, and the suitcase worked out great! I felt like I could fit everything I needed into it, including workout gear, plenty of shoes, and jackets for when I was cold. I am so excited to use it on a two week trip to Europe, and hope it's up to the challenge!
Written by a customer while visiting samsonite.com