Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,904 Reviews)
Rating breakdown 1,904 reviews
5 Stars
1,569
4 Stars
162
3 Stars
54
2 Stars
41
1 Star
78
90%of customers recommend this product.
(
1,269 out of
1,417)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Anonymous
from Los Angeles, CA
Verified Purchase:Yes
The luggage was already damaged, the shipping box was almost in pieces, barely taped together. I wonder why the damage was so obvious but could still be shipped to customer!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 13, 2024
Thank you for bringing this shipping issue to our attention. This is not the kind of experience you should expect from ordering with us. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Shelby
from Nevada
Verified Purchase:Yes
Bought the large to finish off my set. Wheels are amazing and light weight design is helpful when packing for long trips
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: A.G.
Verified Purchase:Yes
The order never got fulfilled. It still appears to be in processing state two weeks later. Worst retail experience ever.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 9, 2024
Thank you for bringing this shipping issue to our attention. This is not the kind of experience you should expect from ordering with us. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Minneapolis, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Edina, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JacMae
from Chicago
Verified Purchase:Yes
great piece of luggage sturdy stylish for traveling
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: CD senior
Verified Purchase:Yes
It is exactly what I wanted as a carry on. I used for the 1st time on my last trip. It worked like a champ.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com