Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
1,174
4 Stars
133
3 Stars
45
2 Stars
34
1 Star
67
88%of customers recommend this product.
(
936 out of
1,061)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: EricBeloso
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is the perfect size . Roll easy on carpet as well
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Customer Rating
3
Nice size, but not confident it will last.
on September 19, 2024
Posted by: AKden
from Denver, Colorado
Verified Purchase:Yes
We took our first (domestic) flight using this large spinner bag and it had it's plusses and minuses. I like the lightweight nature and nice glide of the wheels when on smooth surfaces, such as the airport. There was ample room for one person's articles for a week-long trip. The expander option was nice and allowed for a few extra shirts and trousers. As mentioned previously, it glides nice on smooth surfaces, but once you take it outside on the sidewalk it does not navigate bumps easily. Additionally, the pop-up plastic handle twists and bends as you push the bag, and I was very worried the handle was going to snap off. This is the main reason I am giving this bag a 3/5 star rating. I cannot see this lasting more than a few trips, and I am not confident taking this to Europe and navigating short bouts on old city sidewalks and streets. I would prefer to sacrifice a little weight savings and have a metal handle opposed to this plastic one. Ultimately, would recommend this product? No.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Brentee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality and movement. I am really happy with this spinner.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Atthew78
from Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] Rolls great. I would recommend. First flight no scratches
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Reviewer123
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a well built carry on and I like the color scheme.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Li at Ca
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The appearance of Freeform series is beautiful and elegant
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dan Z
Verified Purchase:Yes
[This review was collected as part of a promotion.] Medium spinner was perfect for my 7day trip to Italy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Chewbacca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent quality. Handsome design and very functional for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com