Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
1,174
4 Stars
133
3 Stars
45
2 Stars
34
1 Star
67
88%of customers recommend this product.
(
936 out of
1,061)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Not worth the money
Verified Purchase:Yes
When I received The luggage I figured that the case was a harder case, it’s soft. I figured that anything you carry in there could get damaged or broken like a mirror or a bottle of perfume. It’s just too soft. They throw the luggage all over the place when they loaded in the planes and it just wasn’t the quality that I thought it was when I bought it and especially coming from Samsonite!!!
Response from samsonite.comBy Samsonite US Care Team, August 28, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Hugglemama
Verified Purchase:Yes
It rolled really easily and was great in terms of inside organization. But I was astonished when I saw it on the luggage belt. It was really scratched all over and I specifically bought it because reviewers said it was scratch resistant. Super disappointed.
Response from samsonite.comBy Samsonite US Care Team, August 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Hugglemama
from California
Verified Purchase:Yes
Rolls like a dream but scratches easily. After just one flight it was all scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: busia
from Wisconsin
Verified Purchase:Yes
I was hesitant to go with a hard sided suitcase, but this one changed my mind. It’s so lightweight, but holds up well. Having a strap on one side and a fully zippered side is great for organizing what goes where. Add in packing cubes, and you have a great option for travel. The handle works well and the wheels give you the mobility needed.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CD senior
Verified Purchase:Yes
It is exactly what I wanted as a carry on. I used for the 1st time on my last trip. It worked like a champ.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JacMae
from Chicago
Verified Purchase:Yes
great piece of luggage sturdy stylish for traveling
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Edina, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Minneapolis, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com