Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,435 Reviews)
Rating breakdown 1,435 reviews
5 Stars
1,160
4 Stars
130
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
922 out of
1,045)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: C Heard
from Orange County, CA
Verified Purchase:Yes
Light weight and easy to maneuver. I love the different pockets and compartments. Perfect size to carry on board a plane.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Disappointment is real
from SC
Verified Purchase:Yes
Received the item and it was defective. Part of the zipper was displaced and it was unusable. Returned it and going with another brand.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AJur
from California
Verified Purchase:Yes
The carry-on is excellent for mobility, but I used it once and checked the bag at the airport, and now the suitcase looks like a disaster! (it looks like my carry-on was a cat fight) The texture on the carry-on has a fine detail that is easy to scratch. A minor scratch can go deep into the surface. I wish it would have been a smooth surface instead. I give three starts because, after one use, it should hold better.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Vegas Tripper
Verified Purchase:Yes
This carry-on is stylish, and functions well. I ordered the purple and the color is exactly as pictured. I was looking to replace my older carry-on, due to it not being a spinner. I wanted that ease a spinner gives you of getting through the airport with all of your gear. I took away one star as I missed the exterior pockets my older carry-on had for those things that you want to access in an airport without having to completely open up your bag, such as your phone charger, book, sunglasses, snacks, etc. If you also take a large purse that holds those things, this will not be a big deal for you. I do not. I only carry a phone size crossbody bag, so I needed that quick access.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ron C
from Longmont, Colorado
Verified Purchase:Yes
I traveled throughout Europe and it rolled great and managed all of the bumps I gave it from trains, buses, and hauling it upstairs.
Written by a customer while visiting samsonite.com
Posted by: Livy
from New York, NY
Verified Purchase:Yes
Love the color. I needed a new carry on suitcase for work trips and I just tried this one out and its great. Just enough room for a few days. I love the separate zipper pocket so I can keep my shoes separate. It also wheels very nicely and the handle is at good heights.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MeganWA
from Washington state
Verified Purchase:Yes
I had a Freeform for four years that unfortunately got stolen. I shopped around for a month trying to find a new carry-on. I looked at all the trendy new brands and wanted them, they were plenty sexy, but I kept coming back to the Freeform. It's lightweight, I never had any damage issues with my old one, it's international size on the outside but somehow it has larger interior capacity than those sexy competitors, plus it expands. It's everything I was looking for. The only thing I needed to get past was that I don't love the one interior pocket. I'd love a better organizational system inside.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sqidget
from Florida
Verified Purchase:Yes
Zippers were stiff, TSA locks were poorly constructed and there were no instructions on how to set them, and the suitcase overall was cheaply made. I sent two back. I do NOT recommend this suitcase. Spend more and get a better product. Samsonite makes better bags!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com