Customer reviews from brother-usa.com
Brother - INKvestment MFC-J6535DW Wireless All-in-One Printer - Gray
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
168
4 Stars
57
3 Stars
24
2 Stars
12
1 Star
16
83%of customers recommend this product.
(
219 out of
264)
Customer Reviews for Brother - INKvestment MFC-J6535DW Wireless All-in-One Printer - Gray
Customer Rating
1
MFC J6935DW PRINTER
on May 21, 2022
Posted by: Shane
from California
The machine is slow and noisy.
Inks dry out quickly and leak inside the machine.
Inks are costly.
Every so often, it gets out of alignment, and the user should spend a lot of time realigning it.
The machine is too heavy.
The LCD menu is not sensitive.
The Wifi features are horrible (not stable, compatible, and robust).
Technical support is not good either.
Inks dry out quickly and leak inside the machine.
Inks are costly.
Every so often, it gets out of alignment, and the user should spend a lot of time realigning it.
The machine is too heavy.
The LCD menu is not sensitive.
The Wifi features are horrible (not stable, compatible, and robust).
Technical support is not good either.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 23, 2022
We understand you're experiencing issues with your Brother MFCJ6935DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
It Never Fails
on April 8, 2023
Posted by: Bill
from Cockeysville, MD
The J6935DW printer has never failed me in the four and a half years I have had it. Great print quality and dependability.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Working fine
on April 14, 2023
Posted by: William Mehl
Had an IT person with a large drug firm, he got me set up on printer, working fine so far
Written by a customer while visiting brother-usa.com
Customer Rating
1
Wonderful, when I can use it
on October 24, 2023
Posted by: Van Wolverton
from Southern California
The print quality and speed are outstanding, but when I upgraded to Windows 11 it started going offline almost every time I tried to use it. I have tried everything I can find online about correcting this, but no joy. It's pretty much a brick.
Response from brother-usa.comBy Brother Customer Service, October 25, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having software issues with your Brother MFCJ6535DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/183174
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/183174
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent printer Poor Application
on August 16, 2024
Posted by: Bob Kanter
from Dana Point California
The printer has been wonderful
The application is poor...
The application is poor...
Written by a customer while visiting brother-usa.com