Customer Reviews for Bosch - 800 Series 1.6 Cu. Ft. Convection Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Poor quality, multiple repairs
on December 31, 2019
Posted by: Unhappy
We purchased this microwave and within a year had to replace the door switch. Within a year of replacing the switch, it is once again malfunctioning. We have read many reviewers complaining of the same problem on multiple websites. Bosch has not listened and re-designed this switch (located where the door latch connects into the unit). We also agree with other reviewers that you can barely hear the timer go off. Our Bosch dishwasher timer is very loud and persistent. AND now a SECOND problem has begun, again multiple reviewers are complaining of the same problem, the lighted control panel on the microwave has become very dim. We can barely see it. We are extremely unhappy with this purchase!! We bought all upper-end Bosch appliances when we remodeled our kitchen 3 years ago. We are warning our friends to avoid this microwave when!
[This review was collected as part of a promotion.] EXCELLENT OVEN, BOTH MICROWAVE AND CONVECTION, BUT ONLY BUY IT IF YOU PURCHASE THE EXPENSIVE EXTENDED WARRANTY. I HAVE MY THIRD IDENTICAL OVEN, ONLY BECAUSE IT IS THE ONLY OVEN TO FILL THE HOLE IN THE CUSTOM CABINETRY. BOSCH DROPS THE BALL ON THIS MODEL!
[This review was collected as part of a promotion.] Loving the microwave but find the timer is not loud enough at all. You really need to be in the same room to hear it go off.
[This review was collected as part of a promotion.] Besides looking pretty, is a great addition to have a second oven and a microwave. Would like the microwave end of cycle alarm, louder.
This unit certainly looks good. Sadly, that is the only good thing about this unit. It is just 26 months old. Ours failed 3 times under warranty and 2 times out of warranty and we paid to have it repaired both times out of warranty. Our local appliance store sold us on the quality, but that was not the case with us. The first failure was just 1 month after it was installed - that should have been a red flag. 5 Failures in 26 months is just plain poor quality - Bosch, fix your quality and stand behind your product. We spent a lot of money with all the Bosch appliances with our remodeled Kitchen. Unfortunately, we greatly regret it.
The Kitchen Timer Alarm Tone is set on HI, but it's so quiet that we can only hear it if we are standing next to the microwave. And it only goes off once & does not repeat. Very disappointed.
Display light and door springs broken after 2 year
on August 29, 2019
Posted by: Dave
Terrible quality for an appliance of this price. Both door springs and the control display broken a month after warranty expired. Do yourself a favor and avoid this product.
I will say we did the rest of our kitchen in Bosch appliances and all other products are working well after around 4 years. They should have recalled/replaced this product - just look online at all the issues this thing has. Because of it I've personally persuaded 3 other families who were doing kitchen remodels to avoid their products - alot more costly for Bosch than if they'd just replaced the shoddy oven.