Customer Reviews for Bosch - Espresso Machine with 19 bars of pressure and Milk Frother - Stainless Steel
Customer Rating
5
Best coffee maker
on November 18, 2020
Posted by: Sheri
[This review was collected as part of a promotion.] I chose the Bosch coffee maker after owning a benvenuto b20 countertop model. The price of the built in was a splurge, but it is amazing. The beans feed every time, it lets you know when the water Refi oil is low or if drip trays need to be emptied. The soft touch dial to change the kind of beverage is a little touchy. If there were grooves on the dial it might be easier to turn. I can't always tell if I'm pushing firmly enough to turn the dial but everything else is perfect.
(This review was collected as part of a promotion.) We had Miel for 18 years and it would need cleaning and descale after 800-1000 cups. This unit needs it after 150. Wish I knew this before. Is a great easy to use unit and the reviews we great.
The machine was installed 3 weeks ago. about a week of use and the brewing unit failed. GREAT appliance store brought me a replacement while the original was being fixed. Now the replacement wont work. It's telling me to insert the water canister. This is ridiculous.
Response from bosch-home.comBy CJ, CS, September 2, 2020
Hi Tobin, we apologize this has been your experience and appreciate you bringing it to our attention. Please contact our 24/7 customer service team at 800-944-2904, who would be happy to provide real-time assistance. You may also email our team at BoschCare@bshg.com with your contact information, and we'll be happy to respond.
Seems the thing is always reinshing and the wifi setup is f......
Response from bosch-home.comBy CJ, CS, August 28, 2020
Hi leeh, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and a member of our team will be reaching out requesting additional information to see how we might help.
[This review was collected as part of a promotion.] When we first installed and used our built-in coffe maker, we loved it. It looks great, has many options of different styles of coffee (make sure to connect it with the app for many recipies), and worked great. However, we seem to keep having things fail on it. Int the first year we have had 3 small plastic pieces break. Then about a month ago, we were running the program to clean the milk system, and the center square metal piece blew out. Ever since that, the milk system does not work well. We always ran the cleaning programs, regullarly washed it, and was carefull using it. Overall we are very dissapointed in the quality of this product.
Response from bosch-home.comBy CJ, CS, July 31, 2020
Hi MarkA, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and a member of our team will be reaching out requesting additional information to see how we might help.
[This review was collected as part of a promotion.] We absolutely love our built in coffee maker. Can turn it on in the morning with the app. The coffee drinks rival any coffee shop. Got this for our kitchen remodel and are really so happy we did. Highly recommend.