Customer reviews from bosch-home.com
Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Average customer rating
3.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
117
4 Stars
47
3 Stars
25
2 Stars
19
1 Star
37
71%of customers recommend this product.
(
108 out of
153)
Customer Reviews for Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
2
Looks nice but does not work
on August 8, 2024
Posted by: Chao
[This review was collected as part of a promotion.] The appliance does not turn on. I thought Bosch is a good brand but it is very disappointed. I bought it for new kitchen last year and after installation this year it does not turn on. The service is expensive.
Response from bosch-home.comBy CM, CS, August 9, 2024
Hi Chao, we apologize this has been your experience, and we appreciate you bringing it to our attention. If service is needed, please click this link for authorized service in your area: https://bit.ly/3fACuUW. If you have additional questions, please call our Customer Support at 800-944-2904 for real-time assistance. We hope this information helps, and thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
1
HMB50152UC Built In Microwave
on July 20, 2024
Posted by: Mark
This product is only one week old and the Kitchen Timer feature is broken - worked for the first 4 days and then strarted only counting down 1 second and stops
Written by a customer while visiting bosch-home.com
Customer Rating
2
Pull down door is a nightmare
on July 18, 2024
Posted by: Microwave is horrible
We purchased all Bosch appliances for our new construction. The nightmare has been with this microwave! I am 5'9, and I avoid using this almost daily. It is impossible to get any liquid out without scalding yourself. Whoever thought that the pull down door was a good option obviously does not use the microwave often. I have to use a step stool to be able to clean the microwave. For the love of safety, Bosch do better and mention this in the installment guide. No I am left with either a microwave I do not use or redoing an entire cabinet that will cost more than the microwave!! Never again will I buy Bosch or recommend their products. Poor craftsmanship and money down the drain.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, July 19, 2024
Hi Microwave, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. If you have any questions or concerns about the proper installation for this unit, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
exceptional
on July 2, 2024
Posted by: Sophie
[This review was collected as part of a promotion.] super quiet, easy to use and beautiful
Written by a customer while visiting bosch-home.com
Customer Rating
4
Wall Micro
on April 15, 2024
Posted by: Micro
[This review was collected as part of a promotion.] I love my new Bosch Wall Microwave oven. I love the space. Really thought out well. The only thing I do not love is this stainless is not smudgeproof. Its hard to clean and make look nice.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
noisy door
on April 6, 2024
Posted by: mara
It works good . However, I had to call for repair. Door makes awful noise when its opened or closed. Awaiting new door.
Response from bosch-home.comBy CS, RH, April 8, 2024
Hi Mara, we apologize for any inconvenience caused by the trouble with your Bosch microwave. We're glad to hear that a new door is on its way to resolve the issue. If you need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for your feedback and for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Worst Microwave
on April 1, 2024
Posted by: holewheat
This is the worst mircowave I have ever owned. Every few months something breaks on this thing. First was the magnetron, then it was the door switch, then it was the tray motor. I will not be fixing the tray motor and instead will be looking at something other than bosch to replace this pile. Good luck all.
Response from bosch-home.comBy Bosch Home US, April 3, 2024
Hi holewheat, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. We are genuinely sorry that we did not have the opportunity to fully resolve this issue for you. If you have any unanswered questions, please call our Customer Support team at 1-800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Door Switches went Bad
on March 24, 2024
Posted by: Donald
We purchases the bosch micro about 3 years ago. One of the microwave door switches (there are 3) went bad, and this resulted in tripping the breaker. We ordered Bosch replacement parts (switch group; part number: 12038730) and replaced all 3 switches. One of the Bosch replacement switches was defective, resulting in our microwave not heating; although it would not trip the breaker. Enough with Bosch!!! I would recommend getting a reliable brand.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, March 25, 2024
Hi Donald, thanks for your review. We apologize for the difficulties you are experiencing with your microwave and for any inconvenience. Our team understands how disappointing out-of-warranty repairs can be and we have forwarded your feedback to the appropriate team as we strive to continuously improve our products. Your input is invaluable in this process, and we appreciate you reaching out. If you have any questions regarding service, please contact our Customer Support team by calling 1-800-944-2904.
Written by a customer while visiting bosch-home.com