Customer reviews from bosch-home.com
Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Average customer rating
3.9
(205 Reviews)
Rating breakdown 205 reviews
5 Stars
100
4 Stars
42
3 Stars
22
2 Stars
16
1 Star
25
72%of customers recommend this product.
(
91 out of
126)
Customer Reviews for Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Worst Microwave
on April 1, 2024
Posted by: holewheat
This is the worst mircowave I have ever owned. Every few months something breaks on this thing. First was the magnetron, then it was the door switch, then it was the tray motor. I will not be fixing the tray motor and instead will be looking at something other than bosch to replace this pile. Good luck all.
Response from bosch-home.comBy Bosch Home US, April 3, 2024
Hi holewheat, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. We are genuinely sorry that we did not have the opportunity to fully resolve this issue for you. If you have any unanswered questions, please call our Customer Support team at 1-800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Disappointed
on September 4, 2024
Posted by: Povey
We have been so happy with all our bosch appliances but unfortunately we have been displeased and quite frankly upset about our microwave at only 1 year of use, sparking flames while warming up oatmeal. The flames literally burnt a whole on the top of a metal plate inside microwave. It was scary. The metal panel was replaced a month ago. Today the bosch microwave made a sudden loud popping sound only 5 seconds into warming up a tortilla. Upsetting. 1 year in.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, September 5, 2024
Hi Povey, thanks for your review. We're sorry to hear this has happened. Your safety is very important to us. Our Customer Care Team is available at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Poor Engineering
on December 26, 2024
Posted by: PGAFF2NH
After using MW for a couple of months I called for service on it to fix dim lit clock and low volume timer. Service tech showed up and replaced circuit board on gas stove which was having the same issues. However did not make any changes on MW because he said "this is how it was engineered". The dim light on clock and sleep mode were not disclosed at purchase and it something we deal with. But the low volume on the timer is ridiculous. If there is any noise in the kitchen, the timer ending sound can not be heard and there are times no sound is heard. The adjustments for sound and brightness do not change levels. Tech made it sound as if this was a known problem or design flaw and again, never disclosed to us a purchase. Truely disappointed with this product. If I could, I would replace it in a heartbeat!
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, December 30, 2024
Hi PGAFF2NH, We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
2
No display
on February 17, 2025
Posted by: Pete and Vic
Cannot recommend this product.we purchased a newly built house in 2022,and now we have the second issue with an appliance.This time we have a microwave oven with no display. High dollar unit three years old.Not happy
Response from bosch-home.comBy CS, RH, February 20, 2025
Hi Pete and Vic, thanks for sharing your review of your Bosch microwave. We truly apologize for any disappointment you've experienced. Your feedback is highly valuable to us as we're committed to customer satisfaction and continually strive for improvement. If you need product support or would like to provide additional details, our customer care team is available at 1-800-944-2904 or BoschCare@bshg.com. Thank you for reaching out.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Bad
on April 4, 2025
Posted by: RNR Boise
[This review was collected as part of a promotion.] Died after 3 years
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, April 10, 2025
Hi, thank you for your review. We understand repairs outside the warranty period are disappointing and we sincerely apologize for the inconvenience. We encourage you to work directly with a Bosch authorized repair provider. Connect with our team at 800-944-2904 or BoschCare@BSHG.com for assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Good; not great
on July 21, 2025
Posted by: Nick
[This review was collected as part of a promotion.] This microwave suffers from what many other fail to do ... backlit buttons. Are the Bosch folks never up after sunset ? Otherwise it's fine. Too many buttons/features I'll never use. Overpriced Buttons not suitable for diabetics. I guess I won't win the prize??
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, July 22, 2025
Hi Nick, thank you for your review. We appreciate this feedback and have forwarded it to our design teams for their review and consideration. Thank you!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Nice looking but.....
on June 11, 2017
Posted by: Glitrgrami
I am not surprised by your decision not to put my review on your website. Having said that, I am disappointed. I do lots of reviews, as I and most consumers rely on them. I am always honest and fair when I post a review, and I was when I did the review on my Bosch microwave. We are getting ready to do another kitchen renovation, but we will not be buying Bosch appliances.
I will be calling Bosch tomorrow regarding the dimness of the display. Hopefully I get a more helpful representative than I did when I called the last time, when I told her about the plastic wheels warping again. I wasn't being fascicious; she really had no interest in what I had to say. For my records I have taken a picture of this.
I will be calling Bosch tomorrow regarding the dimness of the display. Hopefully I get a more helpful representative than I did when I called the last time, when I told her about the plastic wheels warping again. I wasn't being fascicious; she really had no interest in what I had to say. For my records I have taken a picture of this.
I will be putting a review on Yelp, as I think it's only fair that the consumer has the right to know. Your products aren't cheap! I believe "you get what you pay for." That's why I bought Bosch; I guess I was mistaken.
I put this as a review because the email I sent did not work for some reason.
Regards,
Glitrgrami
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Disappointed
on June 23, 2020
Posted by: Jditts
When we built our home 2 1/2 years ago we chose Bosch appliances for our kitchen because it was a higher end brand and had high hopes for its performance. Unfortunately just after 2 1/2 years the hinges on this built in microwave convection oven broke and the warranty is only good for one year. Also it is extremely difficult to clean because of the heating element at the top of the oven. I wish it was removable because food splatters get stuck up there and it is extremely difficult to clean in between the heating element and the top of the microwave.
Written by a customer while visiting bosch-home.com