Customer reviews from bosch-home.com
Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
3.8
(189 Reviews)
Rating breakdown 189 reviews
5 Stars
90
4 Stars
39
3 Stars
20
2 Stars
15
1 Star
25
73%of customers recommend this product.
(
84 out of
115)
Customer Reviews for Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
4
Wall built in microwave
on August 29, 2024
Posted by: Carly
[This review was collected as part of a promotion.] We love the look and ease of using the Bosch microwave. The plus 30 seconds button is a great feature as is the oversized turntable which allows for platters and larger casserole dishes. Our previous microwave was slightly smaller but had a higher power 1100 W versus 950W on this one. We are finding it an adjustment to figure out how much time is needed to cook or reheat items and even using the three popcorn settings, none has cooked the microwave popcorn fully even when matched with the correct size of the package.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Disappointed
on September 4, 2024
Posted by: Povey
We have been so happy with all our bosch appliances but unfortunately we have been displeased and quite frankly upset about our microwave at only 1 year of use, sparking flames while warming up oatmeal. The flames literally burnt a whole on the top of a metal plate inside microwave. It was scary. The metal panel was replaced a month ago. Today the bosch microwave made a sudden loud popping sound only 5 seconds into warming up a tortilla. Upsetting. 1 year in.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, September 5, 2024
Hi Povey, thanks for your review. We're sorry to hear this has happened. Your safety is very important to us. Our Customer Care Team is available at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
1
multiple repairs now lying dead
on November 27, 2024
Posted by: sailor
[This review was collected as part of a promotion.] Bout it 5-6 years ago. Repaired it twice, andit broke again during the pandemic so now we have resorted to a countertop and have left this broken unit as it is. After a 100K kitchen upgrade. Gee thanks Bosch! Least you could do is pull this abomination from the markert and replace it with somemething a bit more relable?
Response from bosch-home.comBy TM, CS, November 29, 2024
Hi sailor, thanks for your review. We apologize for the difficulties you are experiencing with your microwave and for any inconvenience. Our team understands how disappointing out-of-warranty repairs can be and we have forwarded your feedback to the appropriate team as we strive to continuously improve our products. Your input is invaluable in this process, and we appreciate you reaching out. If you have any questions regarding service, please contact our Customer Support team by calling 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
4
built in microwave oven
on December 7, 2024
Posted by: rdm736
this is the second unit, first one lasted 10 years - circut board died, to expensive to replace, not the best
Written by a customer while visiting bosch-home.com
Customer Rating
1
Poor Engineering
on December 26, 2024
Posted by: PGAFF2NH
After using MW for a couple of months I called for service on it to fix dim lit clock and low volume timer. Service tech showed up and replaced circuit board on gas stove which was having the same issues. However did not make any changes on MW because he said "this is how it was engineered". The dim light on clock and sleep mode were not disclosed at purchase and it something we deal with. But the low volume on the timer is ridiculous. If there is any noise in the kitchen, the timer ending sound can not be heard and there are times no sound is heard. The adjustments for sound and brightness do not change levels. Tech made it sound as if this was a known problem or design flaw and again, never disclosed to us a purchase. Truely disappointed with this product. If I could, I would replace it in a heartbeat!
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, December 30, 2024
Hi PGAFF2NH, We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Bosch Microwave
on December 29, 2024
Posted by: Margaret
[This review was collected as part of a promotion.] This microwave oven has several useful functions that make it quick and easy to perform tasks such softening or melting chocolate or butter. My only complaint is that it is nearly impossible to clean and wipe up any spills. The door pulls down and since the microwave is installed up high above the oven, I need to stand on a chair to reach the back of the microwave to clean.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Terrible
on January 22, 2025
Posted by: Abington
The microwave stopped working in 3 months with minimal usage
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, January 27, 2025
Hi, thank you for your review. We're sorry for the trouble and are happy to report that Bosch warranties their products for a full year. Our team is happy to assist. Connect with us at 800-944-2904 or BoschCare@BSHG.com.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Great - while it lasts
on January 24, 2025
Posted by: Microwave
Worked fine for nearly 5 years, then exploded. Direct short - I think in door microswitches
Response from bosch-home.comBy BE, CS, January 28, 2025
Hello, thank you for your review. We understand repairs outside the warranty period are disappointing and we apologize for the inconvenience. If we may help answer any other questions, connect with us at 800-944-2904 or BoschCare@BSHG.com.
Written by a customer while visiting bosch-home.com