Customer reviews from bosch-home.com
Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
3.8
(189 Reviews)
Rating breakdown 189 reviews
5 Stars
90
4 Stars
39
3 Stars
20
2 Stars
15
1 Star
25
73%of customers recommend this product.
(
84 out of
115)
Customer Reviews for Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
2
Not as expected
on June 2, 2020
Posted by: Susan
We recently had this model installed and already had to call for service because of the dim lights on the control panel. That's when I learned that the dim lights are a factory setting and can't be changed. The same is true of the chimes that you can barely hear when the timer is complete. Had I known of these problems I would not have purchased this microwave. Also, food takes longer to heat than in our countertop model that was also 950 watts.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Sparky
on August 25, 2020
Posted by: Ttacy
3.5 years old only owned it for 3 and I can't use it! Sparking almost to flames when certain food items are cooked. No no metal is near. Popcorn, hot dogs are just a couple of items. You never know when you place something inside what is going to happen. It's a wait and see. Afraid it will catch on fire! Extremely disappointed.
Response from bosch-home.comBy CJ, CS, August 27, 2020
Hi Ttacy, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and a member of our team will be reaching out requesting additional information to see how we might help.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Disappointing
on January 25, 2021
Posted by: Alma
We moved into a house with a newly remodeled kitchen. We were excited about having Bosch appliances as we had heard good things about them. One month after moving in, the microwave (only 13 months old, and only in use for approx 6 months) started sparking. Our home warranty covered the repair cost to install a new capacitor. A year later the microwave started sparking again and we contacted a Bosch certified repair person. This time the magnatron, diode and capacitor again need to be replaced. This repair costs approximately half of what the microwave is worth. In addition, the display screen is not working properly as it is very difficult to read. Super disappointing as we either have to fix it or replace the unit.
No, I would not recommend this to a friend.
Response from bosch-home.comBy KR, CS, January 29, 2021
Hi Alma, thank you for your review and we're very sorry to hear of your experience. We value your feedback and we will be sure to forward this to the appropriate parties. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904 or email our team at BoschCare@bshg.com.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Brand new microwave
on December 13, 2021
Posted by: Microwave
Also hasn't worked since closing in my new house.
Response from bosch-home.comBy CM, CS, December 16, 2021
Hi Microwave, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your microwave. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Garbage
on January 3, 2022
Posted by: Joe51
Just had this installed in new kitchen only to find out that the panel display is considerably more dim than practical to see and more dim than other Bosch appliances installed beneath. To my surprise when I went online to verify I was changing the settings correctly I found that this is a fairly common issue and that a control panel will need to be replaced. That would have been good to know before we bought it. Certainly would have preferred that Bosch just sell the unit with a functioning control panel. Don't waste your money.
Response from bosch-home.comBy CM, CS, January 5, 2022
Hi Joe51, thank you for sharing your review. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Poor Quality
on October 11, 2022
Posted by: JoeEcho
Quite working after 1.5 years and it was used lightly.. Gives off a sound like a transformer failure. Is BOSCH trying to succeed off of name only. Past microwaves I've own have lasted 10 years or more. What is the deal BOSCH? What are my options?
No, I would not recommend this to a friend.
Response from bosch-home.comBy CJ, CS, October 12, 2022
Hi JoeEcho, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached at 800-944-2904. We look forward to seeing how we can help.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Don’t buy
on November 13, 2023
Posted by: Abrandon
Control board had to be replaced with in the first year. Luckily it was under warranty. Now it is arching and can't be fixed and is only 6 years old.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CS, RH, November 20, 2023
Hi Abrandon, thanks for your review of model #HMB50152UC. We're sorry to hear about your experience and apologize for any inconvenience this has caused you. Your feedback is greatly appreciated, as it helps us identify opportunities to improve our products, services, and the overall customer experience. If assistance is needed, please connect with our customer care team at 1-800-944-2904 for real-time support. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Roomy and heats up food quickly and evenly.
on August 19, 2018
Posted by: Sasph22
[This review was collected as part of a promotion.] We use our microwave almost everyday for re-heating coffee to leftovers for dinner.
Great workhorse in my kitchen.
Great workhorse in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com