Customer reviews from Sun Beam
Sunbeam - Heritage Series Stand Mixer
Average customer rating
3.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
71
4 Stars
38
3 Stars
21
2 Stars
9
1 Star
36
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Sunbeam - Heritage Series Stand Mixer
Customer Rating
1
Awful!
on November 28, 2017
Posted by: Danielle and Matt87
from Montgomery, AL, United States
Gender:Female
Level of expertise:Advanced
I purchased this mixer on November 5, it wS delivered by the 9th. I made 2 batches of flood icing for cookies and tonight I attempted to make a batch of divinity, that is until the mixer started smoking and stopped working!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, December 19, 2017
We are sorry to hear that you have had this experience with your mixer. That is not at all the type of quality you should expect from Sunbeam. We advise that you discontinue use immediately if you have not already done so. Please contact us via live chat so we can help you with your mixer. Our customer care team may be reached between the hours of 9AM - 6PM, EST, Monday through Saturday. We look forward to hearing from you!
Written by a customer while visiting Sun Beam
Posted by: Capp
Verified Purchase:Yes
The beaters would not lock in place. They dropped out as soon as the mixer head was lowered onto position.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, December 19, 2017
We have high expectations for our products and we're sorry to hear that your mixer fell short. We would love to hear more about your experience. Please give us a call at 1-800-458-8407 to speak with a member of our customer care team. We may be reached between the hours of 9:00 AM - 6:00 PM, EST, Monday through Friday.
Written by a customer while visiting Sun Beam
Posted by: PJKelly
from Myrtle Beach, SC, United States
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
Bought it as a gift for my lovely wife. It arrived about a month ago, used it several times to make cookies, brownies, a cake and icing too. Very nice to use!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Bowl does not turn
on August 27, 2017
Posted by: Browniesgirl73
Gender:Female
Level of expertise:Advanced
I bought this after the Heritage mixer that I bought 15 years ago finally started acting flakey. This new one DOES NOT WORK!! The bowl DOES NOT TURN!! I don't know if it's the new tech (the bowl is supposed to tun either way) that causes this but I should not have to manually turn the bowl.
No, I would not recommend this to a friend.
(click to see the video)
Response from Sun BeamBy Sunbeam, Customer Service, October 10, 2017
Thank you for your review. On the stand mixers all turntables are free-wheeling and must be turned by hand. The bowl spins on a freely spinning base by the nylon tip of the cone shape beater. The bowl may need to be nudged with your hand to encourage it to spin. We'd like to hear more about your experience. Please give us a call at 1-800-458-8407 so you can speak with one of our customer care specialists. We're here for you 9AM - 6PM, EST, Monday through Friday.
Written by a customer while visiting Sun Beam
Posted by: Feeber
from Golden, CO, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I used a Sunbeam combination hand mixer/stand mixer for many years with great satisfaction, until I think I burned up the motor. I'm lovin' all the features of my new Sunbeam Indigo Blue Stand Mixer. I love the color and I especially love that it has the speed control and mixing guide so you can 'choose' the mixing task without guessing the number required to mix something. I also like the bowl position selector which makes it easy to add ingredients and makes it easier to scrape the bowl. I haven't tried the dough hooks yet, but I'm sure they'll be up to the task! I highly recommend the purchase of this product.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , April 15, 2021
Thank you for leaving such a nice review about our Sunbeam Heritage Series® Stand Mixer, Multi-Colors. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
It worked for 60 seconds and stopped
on July 23, 2017
Posted by: delsyd
from new jersey
Gender:Female
Level of expertise:Advanced
This has never happened with anything I have ever purchased in my life. After 60 seconds it just stopped mixing two cups flour with an egg. I'm stunned, No burning odor..no sparks just nothing. It's in perfectly new condition...from what I am reading this has been a failure to others as well. What do have to say Sunbeam?
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
I'm very sorry this happened, and I want to see what I can do make things right. This is not a normal occurrence and we want to restore your faith in Sunbeam. We urge you to contact us via Live Chat or at our toll free number 1-800-458-8407. For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST.
Written by a customer while visiting Sun Beam
Customer Rating
3
Sunbeam Mixmaster Heritage Series (Indigo Blue)
on July 22, 2017
Posted by: JJB1
from Hagerstown, MD, United States
Gender:Male
Level of expertise:Beginner
Based on one month of ownership, the Sunbeam Mixmaster's 350 watt motor has sufficient torque to handle without complaint typical projects of the casual baker: boxed cake and brownie mixes and corn bread made from scratch. The bowl must be hand-spun and its sides scraped with a spatula, a somewhat cumbersome task not required with my KitchenAid. Chrome plated steel beaters should be hand-washed and immediately dried to promote a long life. I wish Sunbeam supplied the 2.2 quart bowl and whisk attachment with this mixer.
The Sunbeam Heritage Stand Mixer's 4.6 qt non-locking bowl is made of light-weight stainless steel with a weighty base. Even without a handle. it is surprisingly easy to transfer heavy cake and brownie batter to a baking pan and then hand wash with hot water and dish detergent. The optional 2.2 quart bowl's factory polished inside surface was quite rough and needed several scrubbing sessions with Barkeepers Friend.
The Indigo Blue finish is not as refined as a cobalt blue KitchenAid made in the late 1980s and painted Sunbeam Mixmasters made in Chicago during the 1950s. I fixed a sharp casting flaw on the handle's edge with 3M rubbing compound, several layers of cobalt appliance paint and Teflon wax. The rubberized plastic tilt button has a deep scrape on the top left side. Redesign the tilt mechanism so the button does not bind when you push it in to raise and lower the mixer head. Work harder to spot and eliminate production-related flaws before a unit is sold to the consumer. Since my unit so far functions as intended for light-duty mixing projects, I don't plan on returning it for minor cosmetic issues. If the mixer fails within the 2 year warranty period, I anticipate that Sunbeam-Newell Brands will promptly replace it.
My overall opinion about the Mixmaster would merit 4 or 5 stars if Sunbeam-Newell Brands transferred the mixer lines back to North America and made it exactly like the 50 to 70 year old metal Mixmaster other reviewers rave about with light-weight glass bowls that don't need to be manually rotated and special kitchen center attachments. Detaching the head as a hand mixer distinguished the original 1930-1965 Mixmasters designed by Ivar Jepson. Manufacture your Heritage Series lines with an eye for American and European-made standards of quality by making them repairable instead of fodder for landfills. Create a convenient parts and service operation in all 50 states and Canada so the motor, solid state speed controller, power switch, cord, knobs and buttons can be easily replaced at nominal cost. Add the whisk attachment and a quilted cover to your website. While the Mixmaster Heritage stand mixer costs about half the price of the KitchenAid Artisan, it could be a much better appliance if Sunbeam-Newell Brands reincorporated the tried and true, old school Sunbeam design elements and features appreciated by our parents and grandparents.
No, I would not recommend this to a friend.
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
We really appreciate your thorough review of the Sunbeam Heritage Series® Stand Mixer. You have documented many of the same features and comments that our marketing team has run across in their research on consumer needs and wants. Your comments will be forwarded to them as they always appreciate knowledgeable feedback from consumers such as yourself. Should you encounter any issues or additional feedback about your Heritage Stand Mixer, feel free to contact us via Live Chat or at our toll free number 1-800-458-8407. For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST. We thank you for being a loyal Sunbeam owner!
Written by a customer while visiting Sun Beam
Posted by: jeann
from Limestone, TN, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I ordered the seafoam green mixer. When it arrived, it was lime green, not as pictured. It is also very loud. Sounds like an airplane is taking off. This mixer replaced my 7 year old Heritage mixer.
No, I would not recommend this to a friend.
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
I appreciate that you've taken the time to reach us about your Sunbeam mixer. It also sounds as if the motor is not performing to expectations. That is not something that we normally encounter with our mixers as in general they are well made and are long lasting. We'd like to turn your experience around. Please contact us via Live Chat for a Sunbeam representative to assist you. For your convenience we are available Monday through Saturday, 9:00 am to 6:00 pm, Eastern. We look forward to making this right for you!
Written by a customer while visiting Sun Beam