Customer reviews from Sun Beam
Sunbeam - Heritage Series Stand Mixer
Average customer rating
3.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
71
4 Stars
38
3 Stars
21
2 Stars
9
1 Star
36
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Sunbeam - Heritage Series Stand Mixer
Customer Rating
5
Awesome
on July 10, 2020
Posted by: Cootie55
from Tahlequah Ok
Gender:Female
Level of expertise:Advanced
I own the vintage series it’s chrome and I love it but I moved and the cord got misplaced I need to replace the cord how do I find it?
Response from Sun BeamBy Sunbeam, February 12, 2021
Thanks for reaching out! Our products, including accessories and replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer & Amazon.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting Sun Beam
Customer Rating
5
Perfect size
on June 5, 2020
Posted by: BarbK
from Montana
Gender:Female
Level of expertise:Intermediate
I have had this mixer for a few years and I still love it. Just the right size and not heavy like some mixers. Easy to use and easy to keep clean.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Cheers!
Written by a customer while visiting Sun Beam
Customer Rating
3
Sturdy
on May 27, 2020
Posted by: Debhut
from Hillsborough, nc
Gender:Female
Level of expertise:Advanced
I have had this mixer for years but just started using it. Feels sturdy and significant. Love the color. Needs a paddle attachment so you don’t have to scrape the sides.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam Brand, Consumer Care Department, June 4, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. If you have any concerns, please give us a call at 1-(800)-892-7684 or connect with us via Live Chat. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you! Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
Mothers Day Gift
on May 10, 2020
Posted by: Therese
from Wisconsin
Gender:Female
Level of expertise:Beginner
I recieved my beautiful sleek silver Sunbeam mixer just today for Mothers day. I'm so excited, I cant wait to use it. The only thing is I wish it would have come with the whisks it shows pictures of and it has settings for small med and lg bowls but only one bowl was included. I'm still very excited to use it, I am going to make sugar cookies from the recipes included in the little booklet!!!!!
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Cheers!
Written by a customer while visiting Sun Beam
Customer Rating
3
bowl does not turn
on December 24, 2019
Posted by: Idreamofcakes
from ohio
Gender:Female
Level of expertise:Advanced
i thought i was upgrading as well, because my old sunbeam died after many years and i bought this one,, but the bowl doesn't turn at all, i have to press really really hard on the mixer to allow the beaters to touch the bottom of the bowl, but that kills your arm,, i have taken it apart to try and fix the bowl base to see if it would turn while using,, but to no avail it will not work,, so bummed out because i prefer a mixer that has two beaters to one,, so upsetting to have spent that kind of money
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care, January 31, 2020
A defective stand mixer is no good at all! Here at Sunbeam®, we strive to make trusted household appliances that exceed expectations. We would love to turn this experience around for you. We encourage you to contact our customer care department at 1-(800) 892-7684. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and/or email by visiting www.sunbeam.com. Our product specialists will be more than willing to assist you.
Written by a customer while visiting Sun Beam
Customer Rating
2
NOT RELIABLE
on December 18, 2019
Posted by: REDHEN 78
from BROOKVILLE NDIANA
Gender:Female
Level of expertise:Advanced
THIS IS LESS THAN A YEAR OLD AND VERY LITTLE USE. THE BEATERS WILL NOT STAY IN THE MIXER. THIS WORKED GOOD WHEN I GOT IT BUT NOW I HAVE TO USE MY HAND MIXER.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, December 18, 2019
Oh no! That is definitely not the kind of experience that we want you to have. We'd like to make this right for you. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Don’t waste your money
on October 27, 2019
Posted by: MichelleG
from Texas
Gender:Female
Level of expertise:Advanced
This mixer is mediocre, when it works, you have to spin the bowl yourself, it has trouble with anything remotely thick. It gets very hot when in use. It is very loud compared to other mixers. I’ve had it now for 4 years, it’s used moderately, mostly for making frosting, butter cream and royal. As of now, the attachments no longer stay on, they fall out completely on one side, rendering it completely useless, will never buy again, should have gone with kitchen aid in the first place
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, November 1, 2019
We apologize for the inconvenience the mixer has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
2
beaters fall out
on September 8, 2019
Posted by: Elaine1
orked great for occasional use until beaters got loose . useless now.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 1, 2019
Thank you for taking the time to submit a review. That is not the experience that we want you to have. We have high expectations for our products here at Sunbeam and would like to hear more about your experience with your beaters. Please give our Consumer Care Department a call at 1-(800) 892-7684and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam