Customer reviews from Sun Beam
Sunbeam - Heritage Series Stand Mixer
Average customer rating
3.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
71
4 Stars
38
3 Stars
21
2 Stars
9
1 Star
36
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Sunbeam - Heritage Series Stand Mixer
Customer Rating
1
LuLu
on August 18, 2014
Posted by: Lu Lu
from Utah, United States
This mixer burned up on the first use when making divinity. So wish I had my moms old one from the 50's. Very disappointed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
1
What a disappointment!!!
on August 2, 2014
Posted by: Mark8
from Mesa, Arizona
Gender:Male
Level of expertise:Intermediate
It's already been said: It's not the Sunbeam quality I used to know and rely on. In fact, I now go to garage sales looking for the "old" ones because they still out-perform this one. I bought this one because the one I'd been using for the past 20+ years finally died. Paying the extra for this new one wasn't worth it. Then, when I looked up the local repair shop, referred by Sunbeam on their website, the customer service reviews were so bad that I decided to try and fix it myself. When I got into it I found that the teeth on the heavy plastic/nylon gears turning the beaters had melted. Pretty sad that one batch of home-made divinity would do that. I used to make divinity a couple of times a month with my old one. It's now been over 90 days and I know by trying to repair it myself that I've probably voided the warranty, so I guess there's no chance in getting a refund (I wouldn't want to replace it with a new one). Save your money and look elsewhere! Hey Sunbeam, if only your gears were made out of metal - this may be a high quality, reliable product.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 8, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
I Love Sunbeam products since my mom introduced me
on June 9, 2014
Posted by: Wendy
from Elk Grove, CA, United States
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
just love the products oh well
that is all i have to say
short or long
that is all i have to say
short or long
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 7, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
I love this machine
on May 24, 2014
Posted by: deb1275
from Berkshire, NY
Gender:Female
Level of expertise:Advanced
this machine makes the best dough, I make pizza and bread dough all the time, it comes out the fluffiest dough I have ever seen. It is strong enough to plow through heavy dough and very quiet. I absolutely love it.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 7, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not the Sunbeam mixer they use to be
on May 22, 2014
Posted by: jar1
from Colorado, United States
Gender:Female
Level of expertise:Advanced
As the previous reviews, I thought this mixer would be top of the line. My beaters also clank when using. Not the power and quality I had anticipated from Sunbeam. Was disappointed it doesn't come with a small bowl. You have to purchase it extra.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 7, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Sunbeam Heritage Legacy Series Mixmaster
on May 10, 2014
Posted by: cookie
from Idaho Falls, ID, United States
Gender:Female
Level of expertise:Advanced
I HATE this mixmaster for several reasons. I, too, thought I was buying an upgrade. 1st one like this died before I even used it twice, so Sunbeam sent me another. :-) BUT, now that I really tried to use it, I find: 1. The bowl doesn't turn to help incorporate the ingredients. 2. It will not convert to a hand mixer so you have to continually push the ingredients into the beaters. 3. Beaters clank (hit each other) as they turn. What a waste of money. I forgot why it continued to sit on a shelf, taking up space till I tried to use it to make fondant icing. It will be going to good will, maybe someone else will LOVE it...but I doubt it.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
3
Not the Sunbeam quality I expected
on May 1, 2014
Posted by: DIsappointedLynn
from Southern Illinois
Gender:Female
Level of expertise:Advanced
I purchased the Heritage Series because I thought the added cost of the upgraded model would be worth it. Unfortunately, I'm disappointed in the "Heritage"...it's not the Sunbeam mixer quality I had 40 years ago. The slow speeds are too fast to fold in ingredients (flour dust flies all over!) and the faster speeds don't have that much variation. I should have returned it within the 30 day period, but missed that window - ugh!
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam