Customer reviews from Sun Beam
Sunbeam - Heritage Series Stand Mixer
Average customer rating
3.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
71
4 Stars
38
3 Stars
21
2 Stars
9
1 Star
36
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Sunbeam - Heritage Series Stand Mixer
Customer Rating
3
Parts
on January 19, 2016
Posted by: Rachel210
from San Antonio, TX, United States
Gender:Female
Level of expertise:Advanced
My mixer broke after using it 4 times. I being a very curious person decided to open it up. I found the problem, just can't find the part.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Care, January 20, 2016
Thank you for reaching out to us regarding your stand mixer. The part you are inquiring about is considered an internal part and is not available for purchase separately. We will be happy to help get you back to mixing asap! Please call us at 1-800-458-8407. We're here for you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
5
It's tall. Measure the space between your counter
on January 16, 2016
Posted by: u600213
from Springfield, MO, United States
Gender:Male
Level of expertise:Intermediate
Verified Purchase:Yes
I bought this for my wife. She loves it. It is too large for our kitchen. This is not a problem with the product but with our house. The space between the counter and bottom of overhead cabinets is not tall enough for this blender. Also, it does not fit in any of our kitchen cabinets because of the height of the unit. Finally, the power cord is too short to place the mixer in the place it does fit without an extension cord.
She loves it but I encourage you to measure your kitchen counter space.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: cathy94
from Twin Cities, MN
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
Not Happy! I have always loved the Sunbeam Heritage Mixer, but mine burnt out so I ordered a new one. It is not level -rattles my whole island on medium setting. The bowl feels like it would fly off the turntable.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, January 14, 2016
I appreciate that you've taken the time to reach us about your mixer. I'm sorry for the trouble you've had, and we definitely want to fix this! Please give us a call at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
5
Easy to use...I ordered the small bowl accessory
on December 31, 2015
Posted by: GBSNA
from Santa Ana, CA, United States
Gender:Male
Level of expertise:Intermediate
Verified Purchase:Yes
I also own a Kitchen Aid, but I prefer Mixmaster for most tasks.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not as represented on box
on December 29, 2015
Posted by: Ken Busch
from Oklahoma, United States
Gender:Male
Level of expertise:Advanced
This is the second Mixmaster my wife has purchased for me as a gift. Both purchases were to replace my original Mixmaster, Heritage series. My original Mixmaster had locking bowls, with synchronized bowl and beaters. This most recent Mixmaster is clearly marked on the box "SYNCHRONIZED BOWL & BEATERS automatically increases and decreases speed with adjustment of the control knob" looking at the features listed here on the website, that is not a feature of this mixer. Without the synchronized bowl, and having a free spinning bowl, offers poor performance when mixing. Very disappointed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, January 13, 2016
Thank you for sharing your feedback. The bowl spins on a freely spinning base, guided by the nylon tip of the cone shaped beater. It may be necessary to nudge the bowl with your hand occasionally to encourage it to spin. We will be happy to address any questions or concerns you may have. You can reach us at 1-800-458-8407. We're here for you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
5
looks great and works real wellI
on December 27, 2015
Posted by: Postmaster Tina
from Gallant, AL, United States
Gender:Female
Level of expertise:Intermediate
I bought this for my mother for Christmas and she is loving it. She made creamed potatoes for Christmas Dinner and they were great! I ordered extra bowls of the smaller size for icings and stuff, got them on sale for 13.99 each with free shipping!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Love my stand mixer
on December 27, 2015
Posted by: winnie
from North Carolina, United States
Gender:Female
Level of expertise:Advanced
told all my friends they should definately invest in one of these mixers
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not as represented on box
on December 27, 2015
Posted by: Ken Busch
from Oklahoma, United States
Gender:Male
Level of expertise:Advanced
This is the second Mixmaster my wife has purchased for me as a gift. Both purchases were to replace my original Mixmaster, Heritage series. My original Mixmaster had locking bowls, with synchronized bowl and beaters. This most recent Mixmaster is clearly marked on the box "SYNCHRONIZED BOWL & BEATERS automatically increases and decreases speed with adjustment of the control knob" looking at the features listed here on the website, that is not a feature of this mixer. Without the synchronized bowl, and having a free spinning bowl, offers poor performance when mixing. Very disappointed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, January 8, 2016
Thank you for sharing your feedback with us. I apologize for any confusion. The bowl spins on a freely spinning turntable based on the mixing speed by the nylon tip of the cone shape beater. The bowl may need to be nudged with your hand to encourage it to spin. I can see where you're coming from and we appreciate you bringing this to our attention. If you have any further questions or concerns, please feel free to call us at 1-800-458-8407. We are here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam