Customer reviews from Sun Beam
Sunbeam - Heritage Series Stand Mixer
Average customer rating
3.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
71
4 Stars
38
3 Stars
21
2 Stars
9
1 Star
36
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Sunbeam - Heritage Series Stand Mixer
Customer Rating
4
this is a request for help, not a review
on September 4, 2016
Posted by: EdyK
from Maine, United States
Gender:Female
Level of expertise:Intermediate
hi Sunbeam,
I bought this machine from a friend and just used it to make banana bread. I like it and it seems to work just fine, including the bowl turns as I'd expect. Not sure what those are talking about that says it doesn't turn! Anyway, I can't get the righthand (square) beater out and I can't find anywhere on the web that explains how to get it out. Please help!!! I would expect it to be intuitive and the other one did come out... how do I do it?? Anyone feel free to jump in and let me know!
I bought this machine from a friend and just used it to make banana bread. I like it and it seems to work just fine, including the bowl turns as I'd expect. Not sure what those are talking about that says it doesn't turn! Anyway, I can't get the righthand (square) beater out and I can't find anywhere on the web that explains how to get it out. Please help!!! I would expect it to be intuitive and the other one did come out... how do I do it?? Anyone feel free to jump in and let me know!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Stopped working, no Syncronized bowl & beater
on July 30, 2016
Posted by: DawnaC
from Oregon USA
Gender:Female
Level of expertise:Intermediate
Used it once, beaters clanked together, had to keep taking apart, then they locked up and one beater no longer turns at all. Box claimed bowl and beaters were synchronized but they absolutely are not. Very disappointed. Still under warranty but not sure I trust this model anymore since several others have also reviewed the beaters stop working, One claimed he took his apart and it was plastic inside, not "die-cast metal" as advertised on the box. Seems like a piece of junk. Glad I kept my old one, that still works, I thought I was upgrading my mixer when I bought this piece of garbage. Obviously I was wrong.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, August 12, 2016
I'm sorry to hear that you are experiencing this with your Sunbeam Heritage Series Stand Mixer. The 3-way mixing action ensures maximum-mixing efficiency with independent beater rotation in opposite directions and a free-spinning bowl, along with off-center bowl position to reduce scraping for better incorporation of ingredients. We would like a chance to better your experience and restore your faith in the Sunbeam brand. Call us at 1-800-458-8407. We are here to help you Monday-Friday, 9am-6pm Eastern. Hope to hear from you soon!
Written by a customer while visiting Sun Beam
Customer Rating
4
how to spin the bowl?
on July 13, 2016
Posted by: mariana12
from Ecuador
Gender:Female
Level of expertise:Intermediate
I bought the mixmaster heritage series and I cant do the bowl spin while I'm doing whipped cream. How could I do it? and the cream dont grow with the chrome beaters.. do I need the whisks?
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: js22
from eastern north carolina
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
Very satisfied, ease of purchase, quick delivery. Quality is of high standard and am sure it will serve my needs of years to come.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
mixer
on July 2, 2016
Posted by: jackrabbit
from TX, United States
Gender:Female
Level of expertise:Advanced
I had a sunbeam i had for 15 years, made so much candy I thought it was time to replace it , received it as a gift for Christmas, and it is the worst mixer I have everr used!!! Speeds are all low, bowl want turn like it is suppose to. It is a joke. Dont buy it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, July 19, 2016
We're sorry to hear that! Please give us a call at 1-800-458-8407 so we can find out more about what's happening and get you back to making delicious candy! We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Posted by: Meme
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
I am very disappointed in this mixer compared with the Legacy Series I used for years. I am 81 and have used Sunbeam for 55 years. The bowls are light and didn`t realize I had to manually turn them. (my mistake) I wouldn`t recommend this mixer.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, July 19, 2016
Thanks for taking the time to share your review. The bowl spins on a freely spinning base, guided by the nylon tip of the cone shape beater. The bowl may need to be nudged with your hand to encourage it to spin. We appreciate your feedback, and we'll be happy to help in any way we can. You can reach us at 1-800-458-8407, Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
3
Mixer works great, only the beaters
on May 26, 2016
Posted by: Reno
from Guam
Gender:Male
Level of expertise:Intermediate
I bought a heritage series stand mixer for a week. Everything was perfect except beaters. Only use it twice, both beaters start to show rust spot. I washed them with soap, warm water and air dry. Not sure what cause the problem. I am thinking about take it back to store.
Response from Sun BeamBy Sunbeam, Customer Care, June 6, 2016
Thank you for reaching out to us! To prevent any rust from forming, it is best to dry the beaters by hand immediately after washing. We will be glad to get you back up and running! Please call us at 1-800-458-8407. We're happy to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
So-so
on May 16, 2016
Posted by: Trishaaa
from Indianapolis
Level of expertise:Advanced
I had a Sunbeam mixer for years and used it weekly. It did a wonderful job of beating, mixing, etc. When the motor died I decided to replace it with another Sunbeam. The new one does a TERRIBLE job of beating...to beat egg yolks to thick it took over 20 minutes, when the old one was done in about 7 minutes! The power is so much less than my old one.It never gets all ingredients along bowls side, and I do not like not being able to disengage head from stand as my previous one, even though it was heavy to hold.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, May 19, 2016
Please give us the opportunity to make this right for you. We would love to help you find the perfect stand mixer to fit all of your mixing needs. Please call us at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam