Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
Beeps like it’s done and hasn’t brewed
on September 29, 2019
Posted by: Krystle016
from Kansas
Gender:Female
You set the delay and it works great, till you come up to get a cup of coffee before work because you heard it say it was done and nothing, pots cold, waters still just sitting in the back and no coffee...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care , September 30, 2019
Thank you for taking the time to submit a review! We are truly sorry that the item that you received did not function as promised. If the Mr. Coffee brewer is not brewing, check the following:
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Fantastic Coffee Maker!!!!!
on January 25, 2020
Posted by: Java Dave
from Portage IN
Gender:Male
We have had A Bunn Coffee Maker for many many years. We finally decided to try a Mr Coffee after our Bunn wore out it's welcome. We purchased this model a few weeks before Christmas and we have to say that it is by far the best coffee maker that we have ever owned ! Love it's features and easy cleaning & filtering system . We are totally satisfied with Mr Coffee !
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 12, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Do not buy.....
on October 22, 2016
Posted by: mlucas
from Butler, PA, United States
Gender:Female
I bought this only a few months ago. It worked great. Then two days ago, it just stopped working completely. I have a coffee maker at camp that is 20 YEARS old and it is better quality than this one as far as I'm concerned. Very disappointing... especially when you expect to have coffee ready in the morning before leaving for work. I will not purchase another Mr. Coffee product again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 24, 2016
We encourage you to contact our customer care team so that we can get this sorted out. We can be reached at 800-672-6333 and we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Worked great
on October 15, 2016
Posted by: MagicMike74
from Texas, United States
Gender:Male
I bought this 6 months ago and it worked great up in till this morning.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
not happy
on October 15, 2016
Posted by: rollerman
from Montgomery, AL, United States
Gender:Male
bought two in 9 months they quit working ...the older coffee makers lasted for years
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 17, 2016
This is not what we like to hear and we would love to see what we can do for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very Disappointed!!
on October 22, 2016
Posted by: beth77
Gender:Female
We bought this coffee pot about 11 months ago and it has now just stopped working. While it worked it did a good job, but we were hoping we would get at least 5 years out of it like our other Mr. Coffee makers. Guess I will be looking for a different brand, or sticking with a basic model only.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 24, 2016
We still want to be the brand that you can trust! Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
disappointed
on November 24, 2016
Posted by: Soniacraig
from Monticello, IN, United States
Gender:Female
Bought this a month ago made coffee now has condensation in the display and will not come on due to clock constantly running i have unplugged it and waited for a while and tried it again and still does it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 30, 2016
We would like for you to give us a call at 800-672-6333, where one of our coffee experts will be more than happy to look into this for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Brews really slow
on May 29, 2016
Posted by: Hterb
from Freeland, MI, United States
Gender:Female
I really want to love this coffee pot but it brews ridiculously slow. And the filter for some reason folds constantly causing grounds in the coffee. This results in having to start all over again and wait forever to brew a pot, again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 7, 2016
Oh no! Thank you for bringing this to our attention and allow us the opportunity to make things right. We encourage you to contact our customer care team at 1-800-672-6333 for assistance with your JWX27. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to hearing from you soon!
Written by a customer while visiting mrcoffee.com