Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
3
Disappointed,, nice , JUST DIED..NO COFFEE..
on April 5, 2016
Posted by: DERFbot
from MISSISSIPPI
Gender:Male
Sad, I thought I had finally got an easy machine to use, clean and be safe.. Well cleaned it according to book at time of so many pots brewed,, everything fine,, then just out of the blue, no coffee,, would not turn on,, nothing was stopped up,, made a clicking sound but that was it.. tried several times,, so disappointed.. thought this simple programmable, turn off in 2 hours was the answer, especially after leaving on the old pot several times and forgetting to turn it off.. oh well.. not a happy camper,, had it less than a year, but no receipt,, no use,, they fade out anyway..
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, April 14, 2016
I appreciate that you've taken the time to reach us about your JWX31 brewer. I understand how this can be upsetting and I would like to see what we can do help you. I am confident that one of our Mr Coffee specialist will be able to resolve this matter for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Sad
on February 2, 2018
Posted by: LIGHTHOUSE1
from Massachusetts, United States
Gender:Female
This is our third Mr Coffee in two years not bad but two of them are only 2 months apart. I thought we found a perfect product. I thought wrong. The 1st one we had for almost 18 months which is why I bought another when it stopped working but the 2nd one did not work long the cleaning light kept coming on did not matter if it was just cleaned it just kept coming on then one day it would not turn on at all it was only a couple of months old but i went ahead and bought another this one only lasted two brew cycles and it died. My husband turned it on and it short circuited out. VERY VERY DISAPPOINTED IN THE MR COFFEE PRODUCTS NOW
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 7, 2018
We have high expectations for our products here at Mr. Coffee, and would like the opportunity to change your experience with your coffee maker. Please contact our Customer Care Team at (800) 672-6333, so that we can resolve this issue for you. We look forward to assisting you, and are available Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible carafe
on July 2, 2017
Posted by: Scoupe
from Hendersonville, NC, United States
Gender:Male
I stopped buying Mr. Coffee coffeemakers years ago because of their glass carafes. They were like dribble cups! That was then. We recently purchased a new Mr. Coffee coffeemaker after noticing that the design of the carafe had been changed. The new design allows me to pour a cup of coffee without the dribbles, however there appears to be an inadequate / inferior seal between the glass and the black plastic top. Now after pouring a cup, coffee seeps out from under the plastic top and makes a mess. It ends up on the warming pad or counter when you set the pot down.
Good coffee but I will not purchase another Mr. Coffee EVER again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 18, 2017
We want you to enjoy every cup of coffee without all the extra mess. Please reach out to our live support team here on our website so we can help resolve this for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you later!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
This Coffee Maker Is The Worst
on April 24, 2016
Posted by: smittyad
Gender:Female
I purchased this coffee maker after my previous "Mr Coffee" maker stopped working.This is my 3rd coffee maker in 3 years. Maybe I need to try another brand, because I'm not having any luck with Mr. Coffee! I purchased this one because it was programmable.This morning I go to get my much needed cup of coffee and find out the coffee maker is not working.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, May 9, 2016
Before you decide if you want to switch brands, I would like to restore your faith with Mr. Coffee. Please give us a call at 800-672-6333. We are here for you Monday-Saturday, Eastern. We look forward to speaking to you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quit working in less than a year
on July 19, 2020
Posted by: blueangel
from Louisiana
This is the 2nd coffee maker like this one that I have had, and both quit working in less than a year. I thought the 1st one was a fluke, but o do not think I will be buying one again. I clean it once a month like instructed, but it just quit making coffee. Both of the ones I had, it was the same problem, when you turn it one the light would come one like it was going to make coffee but it would almost immediately start beeping like it was finished or there was no water. Yet, the reservoir was full and it would not make coffee. I think I may be done with the Mr. Coffee brand all together, if they cannot make a coffee maker that last longer than this.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 22, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your coffee maker. Our products are designed to last for years and we would nothing more than to turn this experience around for you. Please give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
missing part
on January 31, 2017
Posted by: glor
from New Jersey, United States
I got this as a gift yesterday so far it brews quickly my only problem is mine came with the disc for water filtration but NOT the part to put it on! I sure hope this is better then the last mr coffee I had for a year they use to last forever.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Still Working Strong after at least three years!
on February 19, 2018
Posted by: Sassy Pants
from Brentwood, CA, USA
Gender:Female
Bought this wonderful machine at least three years ago. It has worked without any issues! Brews great coffee, (and tea if you'd rather). For the first year, I mostly made tea with it, for iced tea - and coffee on the weekends. Then my husband finally convinced me to switch over to the dark side, and make only coffee in it instead (he got me a breville to make my tea :) ) It's been only coffee in it ever since, and zero complaints! We have had Mr. Coffee machines for decades, and have found them to be a reliable manufacturer/brand - more so than others we have tried over the years.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 10, 2018
We're are absolutely delighted on how much our products accommodate your everyday needs. Thank you for being a part of our Mr. Coffee family, hit the brew button and enjoy!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Worked great while it lasted
on April 3, 2016
Posted by: Coffedrinker
from West Virginia, United States
Gender:Female
I absolutely loved this coffee pot the first few months I had it, then realized it had a "clean" mode. Followed the instructions to run a cleaning cycle and it never worked again even after trying troubleshooting. Very disappointed because it really was the best pot I've ever had.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, April 14, 2016
We do recommend when starting your cleaning cycle, maker make sure that you are using white household vinegar. Also, try unplugging your coffeemaker for about 2-3 minutes. This will allow your JWX27 to do a soft reset. If you are still unable to brew, please give us a call at 1-800-672-6333 so that we can you back to making tasty coffee. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com