Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
5
Works Fine...still
on November 30, 2016
Posted by: Perked in Charleston
from Charleston, SC, United States
Gender:Female
I don't know where all this negativity is coming from, but the one we have has been running well over a year now. It is Nov 30th, 2016, and I just brerwed my third pot today. It brews strong the way I like it when I choose that setting. Cleaning it is a bit of a pain, but what coffee pot isn't? The beep is nice when it's done when I'm in the other room. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Twice Bitten
on June 21, 2016
Posted by: KimmyA616
from Oswego, NY, United States
Gender:Female
This is my second of these coffee makers in 12 monnths. Silly me. The first was purchased in June of last year and woke up one morning on a freezing cold winter morning to no coffee. Dead. Nothing. Bought another because I loved the ease of use and the features and thought the first was just a fluke. Woke up this morning 6 months later to NO COFFEE. Not a good start to any day. Won't make the mistake a third time.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 24, 2016
We understand where you're coming from and would like to get this resolved for you as soon as possible. Please reach out to one of our Mr.Coffee experts at 800-672-6333. We are here to help you Monday-Saturday, 9am-6pm EST and look forward to speaking with you! Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
So disappointed!!
on December 29, 2016
Posted by: Mofam98
from Lubbock, TX, United States
Gender:Female
I bought this coffee maker about 6 months ago and have regretted it ever since. It leaks from the bottom (not sure how this happens) and the carafe drips everywhere when pouring a cup. Can't wait to replace it! Such a waste of money!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, January 12, 2017
Oh no, this is not what we like to hear and we want to help. Please give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Gone through 2 in less than 2 years
on September 3, 2016
Posted by: kkari
from New York
I have purchased this coffee maker twice in the past two years. The first one stopped working after about 10 months. It just stopped working. There was power to the unit but it wouldn't brew. I liked the overall functionality of the maker so I went out an purchased the exact same unit again. Unfortunately, the same thing happened after just over a year. Both models were the same and used daily. My Keurig, which is plugged into the same outlet has had no problems for 3 years and is used about 1-2 times per week for specialty coffees. Not sure what the problem is with the Mr. Coffee model, but I will probably buy a different brand for my daily use coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 17, 2016
We appreciate you reaching out to us and would love the opportunity to make things right again! Please give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern and we look forward to better assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Slow
on April 23, 2016
Posted by: Barbie5
Gender:Female
I bought this coffee maker about two months ago, it was a replacement for my Mr. Coffee with a thermal pot, which was also a bad product that I had to replace about every 18 months. Anyway, it takes forever for a pot of coffee to brew. At first, I thought it was just me but one morning I set the time and it took 15 minutes to brew 12 cups of coffee on the strong brew cycle. The coffee was fine but really, 15 minutes for a cup of coffee?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
Thank you so much for taking the time out to reach us about your JWX27. I want to help better your experience with your coffeemaker and get you back brewing quickly as possible. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Awful tasting cofee
on February 16, 2018
Posted by: Tunzis
from Chicago Heights, IL, USA
Gender:Female
Title says it all...even at "strong coffee" level, it tastes like the beans just ran past the water and never mingled. When taking out the used filter it appears all the water pours straight into the middle of the grounds, and they spread out, so that the rest of the water doesn't even hit the grounds, but goes just straight through the filter...Also this model is too tall for the space between my counter and cabinets. so I have to pull it out to use it, and then push it back in...
Will be returning it to place of purchase
Will be returning it to place of purchase
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 16, 2018
Your time is valuable, and I'm sorry that this happened. It sounds as if the brew basket might not be working correctly. Please give us the opportunity to ensure that you're completely satisfied with your replacement brew basket. We urge you to call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Never leave Mr. Coffee
on November 23, 2016
Posted by: Frank The Java Man
from Turlock, CA, United States
Gender:Male
This is just one of the best coffee makers I have bought. Coffee tastes great without that burnt coffee taste like other brands. I bought a Kenmore coffee maker from Sears and this one blows it out of the water. Don't know why I ever left this brand. The color is awesome and reminds me of a Spectraflame Hot Wheels color , easy to use and great coffee. I would have given it 10 Stars if it had included the Stainless steel filter, but I was able to buy one at a very reasonable price afterward.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not a Happy Coffee drinker
on February 14, 2017
Posted by: Raindrops
from Greenville, SC
Gender:Female
I bought this beautiful Red coffee maker and was so excited. Now I am very disappointed as it has quit working in less that 6 months. I have had
Mr Coffee makers for years. In fact this was my third one in 30 years. my last one lasted 15 years. It was programmable and I was very satisfied with it however when I up graded to the red pot, I quickly was unhappy since it quite working so fast. If it had not been for my Keurig, I would not have had coffee this past Saturday morning. I have bought another Mr Coffee, thinking that it might have been a fluke that it did not last however after reading review, we are all in the same dissatified boat. I do not like the new one either as you cannot turn back on the heater plate to keep coffee warm after the 2 hour timer goes off. Unhappy customer
Mr Coffee makers for years. In fact this was my third one in 30 years. my last one lasted 15 years. It was programmable and I was very satisfied with it however when I up graded to the red pot, I quickly was unhappy since it quite working so fast. If it had not been for my Keurig, I would not have had coffee this past Saturday morning. I have bought another Mr Coffee, thinking that it might have been a fluke that it did not last however after reading review, we are all in the same dissatified boat. I do not like the new one either as you cannot turn back on the heater plate to keep coffee warm after the 2 hour timer goes off. Unhappy customer
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Cutsomer Service, April 12, 2017
Thank you for your feedback and would like you to know that your opinions do not go unnoticed. We want to make the perfect product for our consumers and this helps us go in the right direction. Thank you again.
Written by a customer while visiting mrcoffee.com