Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
Crapped out
on December 31, 2019
Posted by: Pegster67
from Vero beach fla 32962
Gender:Female
I bought the red 12 cup coffee programmable about six months ago when I redid my kitchen I cleaned it with white vinegar in town for the holidays came back and I can't get it to program clock I've dealt with Mr. coffee for many many years I've tried resetting it and still nothing, thank goodness I still have my old mr coffee that is just a plug in and click on ,but I need to know what you can do about the one that cost triple the amount.. please and thank you..
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, January 2, 2020
Thank you for taking time to submit a review! We hate to hear that the coffee maker broke so soon, but we are confident that our Consumer Care Team will be able to help you with this. Please allow us to make it up to you. Kindly send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not built to last
on January 14, 2020
Posted by: Loopz
from Frisco, TX
Gender:Male
[This review was collected as part of a promotion.] We received this JWX Series 12-cup coffeemaker as a gift at Christmas 2018. Here it is Jan. 2020, and it's dead. The lights turn on, but the water doesn't up into the filter and therefore, no coffee. This comes not too long after Mr. Coffee had to replace our coffee bean grinder because that, too, crapped out after less than a year. I'm not sure what is going on with manufacturing because, prior to that, our older models lasted quite a long time, which is why we desired to stick with the brand name. That trust is eroding rapidly.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 22, 2020
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Please give us a call at our toll-free number 1-800-672-6333. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Don't last long
on January 19, 2020
Posted by: MBM Ohio
from Kenton Oh
Gender:Male
[This review was collected as part of a promotion.] I've had several over the years that quit for a variety of reason. I always got a warranty replacement up until now. We only make 1 pot per day and have cleaned whenever the "clean light" comes on. They just don't last very long.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 22, 2020
Thank you for your review. We will make sure that our design and production team are made aware of your feedback. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®. Please give us a call at 1-800-672-6333 or end us a message via live chat here on the site. We're here for you Monday-Friday, from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on February 29, 2020
Posted by: Big D3
from Denver Colorado
Gender:Male
I bought those j series coffee maker all for the first time about 6 months I had it. Within that time it quit working and mr. Coffee decided that they would give me another one. Which I thank them for that. The second one that was sent to me I've had for about one year. Unfortunately even with regular cleaning it seems to be out of juice. Now I am disappointed because my old mr. Coffee lasted me almost 20 years and got so old that the plastic fell apart and that's why I had to get one. So I don't know where the quality went but they seem to break quickly or a coffee maker. Hope this changes sincerely coffee lover.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee - Consumer Care, Mr Coffee, April 2, 2020
Thank you for contacting the Mr. Coffee Brand.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Lasted 3 months
on March 10, 2020
Posted by: Bree88
Bought this coffee pot about 3 months ago. Worked great and then one morning went to brew a pot and it just beeped immediately like it was done brewing. 3 days later it still isn’t working. Looks like I’m not the only one with this issue.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. coffee brand - Consumer Care, Mr. coffee, March 23, 2020
Thank you for contacting the Mr. Coffee Brand. We are sorry about the problems you experienced . I can understand this must be very frustrating on your end.Kindly give us a call at 1-800-672-6333 for further assistance. We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
poor engineering on filling with water
on June 14, 2020
Posted by: Rockey
from Appomattox Va.
Gender:Male
Have only used Mr. Coffee for years and years. Been thru several since we make 3 pots a day. No problem with how long they last. Bought this pot recently and by working with engineers for 43 years I see one that has come up with a better idea how to pour the water in and spill half of it. Guess should have put a funnel in every box when they are box them up. Never had this problem with the older designs. Company i worked for said change was good. My motto was if it aint broke dont fix it. I worked shift work for 43 years and a tanker truck wouldnt hold all the coffee that was made in my office. All made with a Mr Coffee. Very pleased with everything else on it but this problem. Didnt look at place of manufacture but honestly hope it was in the good old US. Trying to make that my new fad now ordering off the innernet. Usually a couple more dollars but worth making me feel im doing my part helping out America.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, June 17, 2020
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. We will make sure that our design and production team are made aware of your feedback. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-672-6333. We're here for you Monday-Friday, from 9 am-5 pm EST. Thank you so much for being the best part of Mr. Coffee®!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
JUNK !!!!
on December 5, 2016
Posted by: Golden_heart
from New York, United States
Gender:Female
BUYERS BEWARE !!!
This is the biggest piece of JUNK I have ever bought !!! It didn't even last a month 2 weeks if that !! When you have to stand beside a coffee maker and turn it back on every minute to brew a pot of coffee it is JUNK !! It took a half hour to brew a pot of coffee !! I think Mr.Coffee should replace my money I spent on this JUNK !!!!
This is the biggest piece of JUNK I have ever bought !!! It didn't even last a month 2 weeks if that !! When you have to stand beside a coffee maker and turn it back on every minute to brew a pot of coffee it is JUNK !! It took a half hour to brew a pot of coffee !! I think Mr.Coffee should replace my money I spent on this JUNK !!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 8, 2016
We have high expectations for our products here at Mr. Coffee and we want to help better your experience. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Don't buy
on December 1, 2016
Posted by: Tblank
from Port Charlotte, FL, United States
Gender:Female
I got one of these for Christmas, and ot stopped working in 4 months, I purchased another one, and has already stopped working. 2 in a year is ridiculous.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 5, 2016
Oh no! Give us a chance to make this right by calling us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you!
Written by a customer while visiting mrcoffee.com