Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
leaks
on April 19, 2018
Posted by: shlspp
from Ohio, USA
Gender:Female
I bought this a month ago. water leaks out the back through the hole. Coffee somehow runs out the bottom. The plate has burnt coffee on it as soon as the pot is done brewing. It needs to be scrubbed every time a pot of coffee is made. This just isn't worth the money with all the mess it's causing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Cofee, Customer Service, April 20, 2018
We appreciate you sharing your concerns with us and as a Mr. Coffee owner we would like to make sure your coffee brewer is durable and reliable. Please Contact us on our web site through our via live chat option, we're here to assist from 9:00 AM to 6:00 PM Mon-Sat EST. Lets get you brewing again!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worthless
on July 21, 2018
Posted by: Msjlg
from Alabama, USA
It was ok for a couple pots, now it just turns the water to steam; damaging my cupboards with barely a few drops of coffee passing into the carafe.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, July 24, 2018
Oh no! We're sorry to hear you're experiencing this with your brewer. So that we can get this all sorted out, please send us a message via live chat here on the site. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
just stopped brewing
on June 6, 2019
Posted by: annemarie
from Texas
Gender:Female
Had this less than a year. Worked perfectly until this morning- then -Nothing. Everything looks like it is working, but brew beep came on like it had finished and had not even started. Tried on several outlets still not working. Out in the trash now. looked up online and find this is a problem it seems with this coffeemaker. Wish I had read it sooner. We have had several .Mr Coffees and they do not last long at all like they used to.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, June 18, 2019
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Our products are made to last for years. If the Mr. Coffee brewer is not brewing hot enough coffee, check the following:
- Make sure the brewer is plugged directly into outlet.
- Is the consumer using fresh cold water?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
Also, if the machine is not frothing the milk, please try the following:
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
- Make sure the brewer is plugged directly into outlet.
- Is the consumer using fresh cold water?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
Also, if the machine is not frothing the milk, please try the following:
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Replacement gone bad
on August 18, 2019
Posted by: CDP1965
from Oregon
Gender:Male
This coffee maker was sent as a replacement for the first one that went bad and now it has gone bad. Wont brew won't clean won't do anything. It was sent to us July 23rd 2018 but did not get it until some time in August. It went out a few weeks ago and we have been letting it sit unplugged to see if maybe it got wet in side or something but still does not work. I doubt MR. Coffee will replace this because it is a few weeks past warranty. I should have called when it first stopped working but thought I had time.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 21, 2019
Thank you for taking the time to submit a review! We are truly sorry that the item that you received did not function as promised. If the Mr. Coffee brewer is not brewing, check the following:
- Is there a power outage?
- Is the water reservoir empty?
- Is the filter basket properly inserted? filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
- Is there a power outage?
- Is the water reservoir empty?
- Is the filter basket properly inserted? filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quit working after a few months
on August 23, 2019
Posted by: Mcb2747
from Chester SC
Gender:Male
This is the second Mr Coffee maker I’ve bought in 2 years. Bother quit working after a few months of use. Seems to be the same issue with both. Thermostat or termination switch went out in both machines. Poor quality parts. After reading reviews it appears that customers are experiencing the same issues. Mr coffee should replace these units free of charge and look into using another brand of switch. I will buy a new coffee maker but it will not be Mr. Coffee.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, September 5, 2019
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Our products are made to last for years. Please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Great coffee...quits after short use
on September 22, 2019
Posted by: Cherylh
from Port Arasas TX
Gender:Female
We bought this coffee maker for our vacation home about 18 months ago. It gets used maybe 3 - 4 months out of the year. Went on vacation and during the first week, it stopped brewing. Tried unplugging it and plugging it back in, turning it off and on....nothing. I loved the look of the coffee maker....but I need it to make coffee for more than a couple of months
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Consumer Care, September 23, 2019
Thank you for taking the time to submit a review! We are truly sorry that the item that you received did not function as promised. If the Mr. Coffee brewer is not brewing, check the following:
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Two Weeks Owned
on October 13, 2019
Posted by: Wendyjo556
from Lawton,Ok
Two weeks and for the last two days it takes 20 minutes to brew This morning coffee beeped twice like it is supposed to and then turned itself on and started the brew cycle Wow
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, October 17, 2019
Oh no! We're sorry to hear this. We are truly sorry that the item that you received did not function as promised. A coffee maker will experience slow brewing if not properly cleaned. It is recommended to clean the coffee maker after 40 brews for hard water use and 80 brews for soft water use.
Also, please try to reset the clock of your coffee maker by following the steps below:
1. Unplug the unit.
2. Leave it unplugged for at least 30 seconds.
3. Turn it on then try to brew a coffee.
If these doesn't resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Also, please try to reset the clock of your coffee maker by following the steps below:
1. Unplug the unit.
2. Leave it unplugged for at least 30 seconds.
3. Turn it on then try to brew a coffee.
If these doesn't resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
pice of junk
on December 5, 2019
Posted by: Anonymous
from lake city fl.
Gender:Male
this was replaced with a nother one this did not last for 4 months and it maid in chia
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Consumer Care, December 11, 2019
Thank you for bringing this to our attention! We'd like to learn more about your situation and what exactly happened. Kindly send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com