Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
2
My favorite coffee maker!
on April 26, 2016
Posted by: Disappointed Mrs Coffee
from Charlotte, NC, United States
Gender:Female
I bought this coffee maker about a month ago. My favorite feature is that it's programmable. It has made my mornings so much easier because I get it all ready the night before and when I wake up I have a fresh pot of coffee. Unfortunately the glass pots are very brittle and I noticed mine had a crack in it this morning, rendering the coffee maker useless.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
I see where you coming from and I know it can be very disappointing not having coffee when you need it. Please give us a call so that we can get more information bout your JWX31. We can be reached at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Great function then just stopped working
on June 1, 2016
Posted by: CTcoffeeDrinker
from Connecticut, United States
Gender:Male
I bought this coffee maker 6 months ago, and every morning the programing feature was wonderful, till just a few days ago it just stopped working. Turn it on and it just beeps, its clean and clear, but wont heat the plate or the water. Just beeps three times.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 8, 2016
We can certainly look into this for you. I would like for you to reach out to our Coffee care team so that we can get you back to brewing very soon. Our phone number is 800-672-6333. We look forward to helping you and are here Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible product
on June 30, 2016
Posted by: Justd73
from Lockport il
Gender:Female
My husband bought one for his office, worked for a couple of weeks. Would not work anymore, bought another and it did the same thing didn't have the box since I figured it was a fluke thing. Needless to say we had one at home and lasted a little longer but now doing the same thing, will not work!! So frustrating since we have purchased three within a year and none of them work. Will not be purchasing another Mr coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 5, 2016
Thank you for reaching out to us and we are sorry that you've had to deal with this frustration. We encourage you to call us so that we can provide the best possible solution for you. Our phone number is 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon.
Written by a customer while visiting mrcoffee.com
Posted by: No nick name
from Va
Gender:Male
Verified Purchase:Yes
I like the removable coffee basket. The replaceable water filter with the monthly calendar on it so that I know when I put the cartridge in. This model has withstood the test of time because, the identical one I bought five years ago was knocked off the counter and broken. After knocking it off the shelf and breaking the lid it still operatined until the replacement model came in.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Long Lasting
on January 22, 2017
Posted by: Webbell
from Columbus, OH, United States
Gender:Female
I have had this machine for 3 years and absolutely love it! We use it at least 5 days a week (sometimes more)! We have never had any issues with it and if we ever have to replace it, we will just buy the same one!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Love this model but only lasted a few months!!
on April 27, 2017
Posted by: Sparkyane08
from South Milwaukee, WI, United States
Gender:Female
This is my favorite Mr Coffee model. I had to call to get it replaced because the coffee was coming out the bottom of the pot.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 5, 2017
We still are the brand you can trust and thanks for allowing us to get this taken care of for you. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. We are here to help you Monday-Saturday, 9am-6pm Eastern. Happy Brewing!
Written by a customer while visiting mrcoffee.com
Posted by: grwright
from Nashville, TN, United States
Gender:Male
Verified Purchase:Yes
Just recently purchased another unit. Really like all the features and operation of the coffee maker. Space saving, easy use, auto shutoff, etc. this is my third unit of this type. However, I discovered when checking my purchases that this model of coffee maker only lasts 2 years. I have had to replace my coffee maker, after quitting working each time, same model, in 2013, 2015, and now in 2017. Seems to be a pattern going here. Maybe some kind of built-in obsolescence? Don't understand why such a good coffee maker only lasts 2 years. Of course by then no warranty. Other than non operational after 2 years, this has been a good coffee maker for my needs.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Used to work great
on February 5, 2018
Posted by: Tracilyn
from North Carolina, United States
Gender:Female
This machine has been very reliable until today. Now, when I tried to turn it on, it beeps 5 times like the brew cycle is over and it hasn’t even begun. I tried to google the issue and the a couple of videos show taking the bottom of the machine off and cleaning out the pieces parts. I have never seen the likes of these type of screws. They have 3 slots and are neither a standard or Phillips head screw.
I have always been a loyal Mr Coffee user, but I will need to buy a new machine today and this experience disheartens me. Haven’t even had the machine for a year. My previous Mr Coffee laste more than 5 years.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 7, 2018
Thank you for taking the time to write a review and being a loyal Mr. Coffee fan. We appreciate your feedback. Our Sunbeam products are built to last and we would like the opportunity to turn your experience around. Please reach out to us at (800) 672-6333. For your convenience, we are here to help you Monday-Friday, 9am-6pm Eastern. Our live chat is also open Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com