Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
2
Worked great, until it didn't
on June 21, 2020
Posted by: Bob21
from NE
Gender:Male
Bought it a little over a year ago and really liked it until it died on father's day of all days. They just don't make things like they used to. I'm really getting tired of cheap Chinese made products!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 15, 2020
Oh no! We're so sorry to hear this. Please give us a call at 1-800-672-6333. For your convenience, our customer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Fine when it works, usually doesn't
on July 26, 2020
Posted by: DisappointedintheExtreme
from Exton, PA
Gender:Male
I am on my third. Newest one started with the "Beeps but doesn't Brew" after less than a year. Have repaired others when the cheap fuses blew, but even that didn't fix this one. Cheap relay parts can't be replaced. Having all the right features doesn't make up for extremely low-quality parts.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 3, 2020
Oh no! We're sorry to hear this. If the brewer is not brewing coffee, check the following:
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
the best coffee makes ever!!!
on August 8, 2014
Posted by: amytolley
from Indiana, United States
Gender:Female
i got this coffee makes for christmas and i absolutely love it it makes the best perfect pot of coffee everytime i use it
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
great coffee maker
on August 16, 2014
Posted by: judy
from gloucester city nj
Gender:Female
Much better coffee pot. Keeps coffee warmer than the traditional pot
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Wonderful coffee maker
on August 19, 2014
Posted by: ucLena
from Florida, United States
Gender:Female
I bought this a few months ago and it is the best coffeemaker I have ever purchased!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Excellent Coffee Maker
on February 7, 2015
Posted by: LJ55
from Richland, PA, United States
Gender:Male
Color: Blue Opal
Pros:
~Solid coffee maker
:Regular or Strong Brew features
:Brew now, Delay Brew & Self Clean are nice features as well.
~Provided Water Filter: The use of the provided water filter that fits over the coffee grounds basket helps to ensure all the coffee grounds are used with the dispersion of water.
~Hot Brew
~Warming Plate: Excellent Temp
Cons:
-Condensation: Wish there was a removable rubber gasket for the inside of the lid to help keep the condensation inside.
-Brew alarm/2hr time limit: Change so it doesn't sound similar to a smoke alarm. (Yep first time brewing caught me off gaurd)
Pros:
~Solid coffee maker
:Regular or Strong Brew features
:Brew now, Delay Brew & Self Clean are nice features as well.
~Provided Water Filter: The use of the provided water filter that fits over the coffee grounds basket helps to ensure all the coffee grounds are used with the dispersion of water.
~Hot Brew
~Warming Plate: Excellent Temp
Cons:
-Condensation: Wish there was a removable rubber gasket for the inside of the lid to help keep the condensation inside.
-Brew alarm/2hr time limit: Change so it doesn't sound similar to a smoke alarm. (Yep first time brewing caught me off gaurd)
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Didnt last long
on April 14, 2016
Posted by: TanyaMcIntyre
from Colorado Springs, CO, United States
Gender:Female
I only had this coffee pot 8 or 9 months and it quit working. And no reason that I can find explains it. It just wont brew. This is very dissappointing since it was one of my wedding gifts.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
Hello,Thank you so much for bringing this to our attention. Please give us a call so that we can get a little bit more information about what happen with your JWX31 brewer. You can reach us at 800-672-6333. We will be happy to assist you Monday-Saturday 9am-6pm, Eastern. Talk to you soon
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Nice features but...
on April 20, 2016
Posted by: Bill1949
from Stevens Point, WI, United States
Gender:Male
I bought this a few months ago. It worked well until one of the coffee filters had a hole in it and I didn't notice it. Because the water reservoir is in the same area as the coffee filter, some grounds got into the reservoir and clogged things up. Cleaning it was a real nightmare.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
I understand how this can be upsetting and I want to get this resolved for you as quickly as possible. Please give us call at 800-672-6333. We are always here to help Monday-Saturday 9am -6pm , Eastern. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com