Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
say no to this one
on August 1, 2019
Posted by: Blue Kat
from Cadiz, KY
Gender:Female
Clock and delay brew are difficult to set. Clock is NEVER right. Have to change it about every week. Plus, the stupid 3-beep-when-cycle-is-complete feature needs to go. It is totally useless. I have an alarm clock. I don't need to be alerted when coffee is ready. I will NEVER purchase a Mr. Coffee again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Consumer Care, August 7, 2019
Thanks for taking the time to share your review. Your feedback is important to us, and it helps us to continuously improve upon our products and services. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-672-6333. We're here for you Monday-Friday, 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Killed out quick
on September 25, 2019
Posted by: Ally Al
Gender:Female
Purchased this coffee pot for my mother for Christmas and less than 2 years it's leaking water and coffee underneath it. I know they aren't made to last forever, but I would have liked to get more than a year out of it with it working properly. Still brews, just leaves a giant mess. Her love for Me. Coffee isn't so great anymore.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, September 30, 2019
Thank you for taking time to submit a review. We're sorry to hear this. If your coffee maker is leaking, please try the following:
- Make sure the filter is properly in position and that the brew basket is fully closed.
- Avoid overfilling the water reservoir. The coffeemaker is equipped with an overflow slot near the top of the water reservoir. If too much water is added it will flow out of this slot and collect near the base of the unit.
If this will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
- Make sure the filter is properly in position and that the brew basket is fully closed.
- Avoid overfilling the water reservoir. The coffeemaker is equipped with an overflow slot near the top of the water reservoir. If too much water is added it will flow out of this slot and collect near the base of the unit.
If this will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great for cold coffee
on November 18, 2019
Posted by: WhitneyB
from Muskegon, MI
Gender:Female
[This review was collected as part of a promotion.] I have had this over a year and it is super meh. The timer turns off the burner after 2 hours and beeps loudly. Hope you don't have a sleeping baby or want hot coffee. I can see a need for these features but do wish they were optional. It was a gift and I am
going to donate it to charity and get a new one. Coffee is never hot enough for me when first brewed but that is probably just personal preference, nothing against the machine.
going to donate it to charity and get a new one. Coffee is never hot enough for me when first brewed but that is probably just personal preference, nothing against the machine.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, November 22, 2019
Thank you for submitting a review! We are sorry to hear this. We appreciate you taking time out of your busy schedule to share this. We are always looking for ways to better our product, and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
This machine used to be so great
on February 23, 2020
Posted by: Roby212
from Virginia
Gender:Female
We’ve been using this series of Mr. Coffee for years. We loved them so much that we always had a new unused one waiting for when the old one died, which took a LONG time. So last week that happened and we opened the box & pulled out the new one. Right away it was obvious that the top you flip open to pour the water was cheap and flimsy. I looked at these reviews and I was shocked, but I hoped for the best. But the carafe lid broke on THE SECOND DAY OF USE. Wow, unbelievable. We wasted our money & now have to find a new coffee maker brand because Mr. Coffee apparently decided to cut corners. SUPER disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee - Consumer Care, Mr. Coffee , April 2, 2020
Thank you for contacting the Mr. Coffee Brand.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor design to fill with water
on March 21, 2020
Posted by: Cuppajoe1199
from Boston, MA
Gender:Male
We have used Mr. Coffee for years. This model only leaves about an inch of space (in between the lid and the coffee grind holder) to fill the coffee maker with water. It's challenging not to spill the water when you are making a large pot and need to tip the coffee pot to empty the pot of water into the water holder. There is just no room, and the water always spills, and it's annoying!!
The water filter cartrige just gets placed onto the grinds and is always soaking wet. It never dries out.
Response from mrcoffee.comBy Mr. coffee brand, Mr. coffee, March 23, 2020
Thank you for contacting the Mr. Coffe Brand. We are sorry to hear about the problems you experienced . I can understand this must be very frustrating on your end.Kindly give us a call at 1-800-672-6333 for further assistance. We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Design issue
on May 14, 2020
Posted by: Chris7777
from Frisco,TX
Gender:Male
Bought mine a few months ago and will probably be my last. I’m tired of having to clean up the overflow of coffee and grounds on my countertop and the machine itself. It seems to like to overflow over the basket inside and just soil every where. It has to do with the fact the pot no longer hits the mechanism under the basket enough to have the coffee drip into the pot. I’ve cleaned it and played with it numerous times and still the same result. Even had two other people mess with it because I thought maybe it was me. Nope. Poor product. Want my money back.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. If the brew basket is overflowing, it could be caused by the following:
- Are you using soft water and decaf coffee?
- When was last time the coffee maker was cleaned? We recommend cleaning after 40 brews of hard water (every three weeks if used 2 times a day) and after 80 brews of soft water (every 6 weeks if used 2 times a day). Please clean with vinegar using the instructions in the manual.
- The brew basket may be damaged. Check the piece under the basket to ensure it is intact.
- Too many filters may have been used. We recommend using one filter.
- Finely ground coffee (all method brew coffee) may be too fine. We recommend using standard ground drip coffee.
- Filter basket not properly inserted into unit or has fallen in on the side. To prevent this, dampen the top edge so that the filter sticks to the side, or use a permanent filter.
- Decanter away more than 30 seconds (pause and serve)
If the above troubleshooting does not correct the issue, send us a message via live chat here on the site so we can help you with your carafe. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
- Are you using soft water and decaf coffee?
- When was last time the coffee maker was cleaned? We recommend cleaning after 40 brews of hard water (every three weeks if used 2 times a day) and after 80 brews of soft water (every 6 weeks if used 2 times a day). Please clean with vinegar using the instructions in the manual.
- The brew basket may be damaged. Check the piece under the basket to ensure it is intact.
- Too many filters may have been used. We recommend using one filter.
- Finely ground coffee (all method brew coffee) may be too fine. We recommend using standard ground drip coffee.
- Filter basket not properly inserted into unit or has fallen in on the side. To prevent this, dampen the top edge so that the filter sticks to the side, or use a permanent filter.
- Decanter away more than 30 seconds (pause and serve)
If the above troubleshooting does not correct the issue, send us a message via live chat here on the site so we can help you with your carafe. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
works great
on May 24, 2020
Posted by: Coffee head
from Sonora
Gender:Female
[This review was collected as part of a promotion.] My daughter bought this for my birthday yesterday. I Love it.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , February 12, 2021
We are glad to hear that you love our Mr. Coffee® JWX Series 12-Cup Programmable Coffeemaker. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
very disappointed.
on September 14, 2020
Posted by: Deanerbug
from Madison, IN
Gender:Female
We bought our coffeemaker about 3 months ago, spending a little more than we wanted to so it would last. I went to make coffee this morning and it beeped as soon as I turned it on, and then did nothing afterwards. Nothing more aggravating than waiting for coffee to find out that nothing is happening. I will buy a cheap coffeemaker today because they seem to last several years. Very disappointed in Mr. Coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, September 15, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we expect them to last. We will be more than happy to rectify your issue today.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com