Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
Not a quality product
on October 29, 2018
Posted by: Swafford
from Arkansas
Gender:Female
The coffee pot that I have now is my second, both were Mr. Coffee 12 cup black/stainless coffee makers. The first pot lasted nearly 11 months, the second lasted maybe 8 months. Knowing we have hard water, I clean my coffee and tea pots regularly. My mom has a Bunn. Her one coffee maker has lasted lasted her through my two. Will definitely be switching coffee makers!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, November 9, 2018
Thank you for reaching out. We apologize for the issue you have experienced. We pride ourselves on quality and durability. So that we can get this all sorted out, please give us a call at 800-672-6333. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
It's been working for over 5 years
on November 4, 2018
Posted by: Scruff
from Ontario, Canada
Gender:Male
Absolutely no problems like the reviews are showing. It's the second one I have had in the last 16 years. I broke the coffee pot on the first one and rather than replace it I thought it was time for a newer one.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 14, 2021
Thank you for reaching out to Mr. Coffee. We are glad that you love our coffee maker. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I'VE HAD OURS FOR TWENTY YEARS:
on November 13, 2018
Posted by: 2018MAGA
from Othello WA
Gender:Male
[This review was collected as part of a promotion.] We've had ours for twenty years and still kicking just filters and cleaning we are thinking of getting a new one even though this one still works good, some wear here and there some seals need to be replace but it is time and we might keep it a bit longer maybe in a few more years will get a new one, will see,,
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Lost
on November 20, 2018
Posted by: Valen
from Orlando, fl
Gender:Male
The coffee maker looks good and for thus far (1 week) it works. But this water filter is baffling... Where does it go? An if it floats above the coffee filter why??? Why not have it built in? Why not come with instructions? Nothing where does it go? If it just floats.... Then why the, all the gimics on the side what is the point?
Response from mrcoffee.comBy Mr. Coffee, Customer Service, November 23, 2018
Thank you for reaching out. We apologize for the confusion. So that we can get this all sorted out, please give us a call at 800-672-6333. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great Coffeemaker!!!
on November 27, 2018
Posted by: TryExample
from US
Gender:Male
Bought this product at a store. Using it and will provide additional feedback
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: simp
from Belfair, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this one for a couple of years with no problems.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
12 cup advanced brew
on November 29, 2018
Posted by: Pugs
from Edgar wis
Gender:Male
This is my second one in a year the both quit brewing tried cleaning again nothing
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 16, 2019
Oh no! That is definitely not the kind of experience that we want you to have. Our Mr. Coffee® Advanced Brew 12-Cup Programmable Coffee Maker is made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible Coffee maker
on December 7, 2018
Posted by: Dissapointed in Woodstock
from Virginia
Gender:Male
It Leaked all over my counter and ruined 2 Collectable cookbooks
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. coffee brand, Mr. coffee, April 7, 2020
Thank you for contacting the Mr coffee brand .We are sorry to hear about the problems you experienced.I understand this must be very frustrating on your end. Make sure the filter is properly in position and that the brew basket is fully closed.If the coffeemaker is equipped with a removable water reservoir ensure that the reservoir is properly installed.Avoid overfilling the water reservoir. The coffeemaker is equipped with an overflow slot near the top of the water reservoir. If too much water is added it will flow out of this slot and collect near the base of the unit.If you have checked all of these items and the coffeemaker is still leaking from the bottom, contact us via email.Should there be any concern,feel free to call us at 1-800-672-6333 for further assistance.We are always happy to help.
Written by a customer while visiting mrcoffee.com