Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
quit working
on June 24, 2018
Posted by: teach1957
from Mississippi, USA
I bought this coffee maker thinking it would last awhile. wrong I have had it 6 months now it comes on and beeps but will not make coffee . I will not purchase another.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 25, 2018
We're sorry for any complications you've experienced. Please allow us to have your faith in us once again, our number is 1 (800) 672-6333 we can assist you from 9:00 AM to 6:00 PM, EST. We will have you pouring hot, delicious coffee again.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped working
on June 29, 2018
Posted by: Sande219
from NJ, USA
Gender:Female
I've been purchasing Mr. Coffee Coffee Makers for decades and never had a anything but great reviews and results. Mine finally died after 12 years so it was time for a replacement. I decided on this model as it's red, square and fits under my cabinet. I brew 4 cups a day so its not like it got a great deal of us and someday don't use it at all. Though if not for health reasons I would brew a pot or two a day. Wednesday I brewed my morning coffee and it was fine though not a hot as it had been it was on the rather cool side. Yesterday I decided it needed to be clean and did the usual water to vinegar solutions and click the clean button. Nothing happened! The water just sat in the reservoir and never started the process or started to drip. I dumped the water/vinegar out, poured it back in and hit brew this time and the same thing happened. So here I sit without a coffee brewer that works after only light use and 3 months old. Needless I am not happy.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffeeSupport, Customer Service, July 2, 2018
We appreciate your loyalty towards our brand and for being a part of our Mr. Coffee family. We're sorry for any complications you've experienced. Please allow us to have your faith in us once again, our number is 1 (800) 672-6333 we can assist you from 9:00 AM to 6:00 PM, EST. We will have you pouring hot, delicious coffee again.
Written by a customer while visiting mrcoffee.com
Posted by: Demonbuyer44
from Circle Pines, MN, USA
Gender:Male
Verified Purchase:Yes
It works great, coffee is delicious, and the red color matches my wife's kitchen. The ease of operation is the best part of this coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 9, 2018
We're so happy your family is finding such joy with your new coffee brewer. We pride ourselves in making quality products that are easy to use and affordable. Thank you for your continued loyalty to the Mr. Coffee brand!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Bad....
on July 8, 2018
Posted by: smhilton
Gender:Female
My father purchased this coffee maker for my husband for Christmas. As of the middle of June it has not brewed one cup of coffee. When you try to turn it on, all it does is beep like it does at the end of a brewing process. I tried to use the cleaning cycle, but it won't even do that. It just beeps at me. I think we will go back to a Bunn. We had one of those for 7 years before it finally gave out.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, July 9, 2018
We're sorry to hear that you experienced this with your coffee brewer. We assure you that it is not typical of a Mr. Coffee product. We would like to opportunity to turn this experience around. Please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Posted by: Myteagle
from Meridian, ID, USA
Gender:Male
Verified Purchase:Yes
This Coffee maker makes great coffee and is easy to use.
I would recommend this to a friend!
Response from mrcoffee.comBy MrCoffeeSupport, Customer Service, July 10, 2018
We are thrilled to hear how much our services have made an impact on your experience. Thank you for being a part of our Mr. Coffee family!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very disappointed
on July 15, 2018
Posted by: Salvadore
from Mexico City, CDMX, Mexico
Gender:Male
This is my second programmable Mr Coffee Maker in about a three year period. Both times the electronics malfunctioned leaving the coffee maker useless. I'm sure the repair would cost more than the machine itself, so to the trash it went. I am so disappointed with the short life of this machine that I will never buy another Mr. Coffee product of any kind.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, July 16, 2018
We're sorry to hear that you have experienced this with your brewers. So that we can get this all sorted out, please send us a message via live chat here on the site. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Looks good but isn't!!
on July 30, 2018
Posted by: Scottsmar
from Stuart, FL, USA
Gender:Female
I am on my 5th coffee maker!! This exact one every time. It lasts about 4 months and then just dies. I clean it regularly as an avid coffee drinker and to no avail it dies. The lights come on but it doesn't brew nor does the burner get warm. I have returned it for another 3 times and purchased another the other 2 times. I have always used this brand and have been really partial to the look of this one because it totally matches my kitchen. I don't understand how this is so reoccurring and seeing all the complaints here that it hasn't been looked into and resolved. This is my last ditch effort in your product. If this one dies...I'm done. Please pay attention to your consumers and do something about it because this is most certainly not a coincidence.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, July 31, 2018
We're so sorry to hear you've had this experience. We pride ourselves on both quality and durability. So that we can sort this out, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Just stopped Brewing
on August 1, 2018
Posted by: Nana Kathy
from Converse, TX, USA
Gender:Female
My husband just replaced our Old Mr Coffee coffee pot last month and now it is not working. It hasn’t even been a whole month. We usually buy Mr. coffee all the time and have no problem but one month Is far from what I expected.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffeeSupport, Customer Service, August 1, 2018
We're sorry for any complications you've experienced. This certainly is uncommon and will be addressed. For our assistance, please allow us to regain your trust in once again, our number is 1 (800) 672-6333 we can assist you from 9:00 AM to 6:00 PM, EST. Talk soon!
Written by a customer while visiting mrcoffee.com