Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
2ND PURCHASE SAME THING
on June 4, 2016
Posted by: DBRIESE
from Florida, United States
Gender:Female
LOVE MR COFFEE ALWAYS HAVE USE FOR BUSINESS AND HOME. PURCHASED ONE FOR HOME LASTED MAYBE A YEAR AND STOPPED BREWING ONE DAY..PURCHASE SAME POT AGAIN. NOW IT BREWS 1/2 A POT AND STOPS FILLS UP IN BASKET FILTER AND WONT DRAIN VERY FAST WHEN IT DOES GROUNDS IN COFFEE. CLEANED VINEGAR... NEW FILTERS ETC...KEEP IN MIND THIS COFFEE MAKER IS ONLY A MONTH OLD...WHATS THE DEAL MR COFFEE? IM NOT NEW AT THIS...NOT MY FIRST RODEO WITH COFFEE MAKERS. VERY FRUSTRATED MY ONLY VICE IN LIFE IS MY COFFEE AND NOW I NEED TO PURCHASE ANOTHER COFFEE MAKER BECAUSE THERE SEEMS TO BE NO FIX FOR THIS. I HAVE BEEN A MISTER COFFEE PURCHASER SINCE THE FIRST ONES! MAYBE I NEED TO TRY ANOTHER MANUFACTURE..
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 9, 2016
We sincerely apologize that your JWX27-RB is not working for you and we would like to help you get a solution. If you would please call us at our toll free number 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Reliability of components is not good!
on June 15, 2016
Posted by: IndianaGuy
from Indiana, United States
Gender:Male
We have owned 3 "Mr. Coffee" coffee makers. The first was/is model # TFX20 which we have owned for many years and it still works fine. My only complaint is that the decanter tends to drip and spill coffee so you have to be very careful when pouring a cup. This coffee maker has become a back-up over the last 6 years.
We purchased a model # JWX31 two years ago and it only lasted approximately 1 1/2 years.......it would not start the percolation process. We liked the coffee maker very much until it failed. We liked the coffee maker enough that we decided to purchase our current unit and similar model # JWX36RR last November 2015 when it was on sale. After only 7 months of use, approximately 2 times daily, it has now failed.......it will not start the percolation process. It appears to me (a retired electrical/electronics engineer) that the heating/control components have very poor reliability and quality. At least I still have a back-up. I love that first cup of coffee in the morning.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 20, 2016
We still would like to be the brand that provides you with the first fresh cup of coffee in the morning! Give us a call so that we can look into this further for you. Our phone number is 800-672-6333. We are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Defective Mr. Coffee
on August 22, 2017
Posted by: Mothetf6gnmad
from El Paso, TX, United States
Gender:Female
I have been a long time fan of Mr. Coffee products and have owned many in the past! They usually die of old age. Never had an issue.
This coffee pot, how ever makes coffee taste old, mildewy, I've tried different brand name coffees and still get same result.
During brewing, coffee spills out.
I tried to exchange it at store where I purchased it, I didn't have receipt or box so they wouldn't exchange or refund!
They don't carry except the last two models newer models.
I'm hoping staff at Mr. Coffee corporation can provide a UPC code (customer service and all that).
This coffee pot, how ever makes coffee taste old, mildewy, I've tried different brand name coffees and still get same result.
During brewing, coffee spills out.
I tried to exchange it at store where I purchased it, I didn't have receipt or box so they wouldn't exchange or refund!
They don't carry except the last two models newer models.
I'm hoping staff at Mr. Coffee corporation can provide a UPC code (customer service and all that).
I'm not asking for any thing other than getting product I paid for that works.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Hello! Thank you for taking the time out to write a review, we appreciate your feedback. Please contact us at our toll free number (800) 672-6333, we would love to hear more about your experience. Our specialists are available Monday-Saturday 9am-6pm EST. You can also contact us via live chat on our site. Agents are available Monday-Saturday 9am-6pm EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
EVERYONE IS COMPLAINING AND I AGREE
on March 12, 2020
Posted by: Tamarah
from Melbourne, Fl
Gender:Female
Thought I was doing something wrong but after reading through the first couple pages of reviews I see this is definitely a manufacturing issue. I have only had coffee maker for a few months, went to make coffee this morning and I hit brew button and it does the beep-beep-beep sound immediately to indicate brewing is done HOWEVER nothing happens.
It appears MR. Coffee has changed something in their manufacturing because everyone is complaining about same thing. Very disappointed! I had always had good experiences with their products but I guess that's not the case anymore............
It appears MR. Coffee has changed something in their manufacturing because everyone is complaining about same thing. Very disappointed! I had always had good experiences with their products but I guess that's not the case anymore............
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. coffee brand - Consumer Care, Mr. coffee, March 23, 2020
Thank you for contacting the Mr. Coffee Brand. We are sorry about the problems you experienced . I can understand this must be very frustrating on your end.Make sure the coffeemaker is plugged into a working 120V electrical outlet.Make sure the power switch is turned on.Make sure the water reservoir has water in it.The unit may require cleaning to remove mineral deposits that build up over time.If the coffeemaker is equipped with a clock and the clock is working properly but the unit will not brew,kindly give us a call at 1-800-672-6333 for further assistance. We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
3 months old and quit working
on April 14, 2020
Posted by: Tcomer74
from Augusta, ME
Gender:Male
I received this at Christmas to replace a 8+ year old Krups coffee maker. Have used it every morning since, and this morning go to brew and nothing but the 5 beeps of death all the other reviews reference. Tried unplugging, cleaning cycle and still nothing. Pulled the old Krups coffee maker out of my basement and having a cup of coffee. Won't be buying a Mr Coffee brand again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 15, 2020
Thank you for letting us know.We are sorry to hear about the problems you experienced.I understand this must be very frustrating on your end. Should there be any concern,feel free to contact us at 1-800-672-6333.We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
SAVE YOUR MONEY
on April 28, 2020
Posted by: Dixon
from Tx
Gender:Male
I purchased this coffee maker not even a year ago. Today it already kicked the bucket. Press the button and it just beeps, same problem everyone else here is having. DO NOT BUY THIS MACHINE!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 7, 2020
Oh no! We're sorry to hear this. Please reset the clock of your coffee maker by following the steps below:
- Unplug the unit.
- Leave it unplugged for at least 30 seconds.
- Check to see if the issue is resolved.
If the above troubleshooting does not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
- Unplug the unit.
- Leave it unplugged for at least 30 seconds.
- Check to see if the issue is resolved.
If the above troubleshooting does not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Died after a month
on April 30, 2020
Posted by: Katherine M
Gender:Female
One month after purchasing, the pot turns on but doesn't brew. Unacceptable.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 5, 2020
Oh no! We're sorry to hear this. If the brewer is not brewing coffee, check the following:
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
disappointed
on May 13, 2020
Posted by: Anaida
from Belleville, NJ
This is my third coffee maker it stopped brewing and when I turn it on it just beeps, I always run the clean cycle, , my first mr. coffee maker lasted me like 10ys. must say they don't make them as they use to In the last 2yrs. I have bought 3. I"am not buying another one,
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, June 4, 2020
We are sorry to hear about this. Your coffee maker should give you many years of great use as your first coffee maker did. We want to make things right. Please send us a message via live chat here on the site so we can help you with your coffee maker. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com