Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
Unusable
on December 16, 2017
Posted by: Waynger
from Ames, IA, United States
Gender:Male
Never has worked on strong brew. Runs coffee past the pot while brewing. Takes at least half an hour to brew a pot of coffee. The delayed start does work.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 10, 2018
Let one of our specialists assist you with this! Please give us a call at 1-800-672-6333 between the hours of 9AM - 6PM, EST, Monday through Saturday and a member of our customer care team will be more than happy to help you get your brewer back up and running. We look forward to your call.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Pot lid
on December 29, 2017
Posted by: lwc5864
from Michigan, United States
Gender:Female
Received this for Christmas and have used for 2 days and cannot get the lid on the decanter to stay snapped on. Falls off every time we pick up the pot to pour. It sounds and feels like it is snapped on , but as soon as we lift to pour or rinse out, the lid falls off. I have had several Mr Coffee coffee makers and never had this problem.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 16, 2018
Let a member of our customer care team help you with that! The decanter lid is available separately and the item number for it is 112435-001-000. Please give us a call at 1-800-672-6333 so we can assist you with replacing this part. We are here for you between the hours of 9:00 AM - 6:00 PM, EST, Monday through Saturday. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Standard features, but hard to read control panel
on December 31, 2017
Posted by: Charles in NC
from Coastal North Carolina
Gender:Male
We selected this for it's looks, but it doesn't do any more than the basic model which is half the price. In addition, the clock is NOT backlit and very hard to read. The rest of the buttons and their descriptions are difficult to distinguish for these 70+ year old eyes. For the extra price, I'd stick with the more basic models that perform the same functions.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 16, 2018
Thank you for taking the time to write a review. Your feedback is greatly appreciated. For marketing reasons, the clock display was changed on some models; however, due to our consumers input such as your own, we have developed some coffee makers with an illuminated back light. If you would like assistance finding a coffee maker that better suits your needs, please call us at 1-800-672-6333. Our coffee specialists are available for you between the hours of 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Failed after four months.
on February 2, 2018
Posted by: treehouse
from Sacramento California
Gender:Female
We changed nothing, used same process each day, using only on and off switches. Today it won't even turn on. We try to brew and get a continuous beep. It is not the clean beep - the appliance is cleaned regularly. It won't even start.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 7, 2018
Oh no! We would like to help you turn this experience around. Please give us a call at (800) 672-6333, so that we can resolve this issue for you. We look forward to assisting you, and are available Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
DOESNT LAST LONG
on February 5, 2018
Posted by: Cindy Dunlap
from O'Brien, Florida, United States
Gender:Female
I LOVE THE MR.COFFEE BUT AT ABOUT 2-3 MONTHS THE WATER LEAKS OUT THE BOTTOM OF THE 'MAKER'. THIS HAS HAPPENED 3X IN A ROW! THESE MR. COFFEES ARE AFFORDABLE...BUT NOT IF YOU HAVE TO BUY 4 A YEAR!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 7, 2018
Thank you for taking the time to write a review, we appreciate your feedback. Our Mr. Coffeeproducts are built to last and we would like the opportunity to turn your experience around. Please reach out to us at (800) 672-6333. For your convenience, we are here to help you Monday-Friday, 9am-6pm Eastern. You can also take advantage to our live chat on our site Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Posted by: Betosnana
from Amarillo, TX, USA
Gender:Female
Verified Purchase:Yes
Perfect right out of the box. Love mr coffee.has all i wanted timer clock large pot.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 27, 2018
Thank you for your purchase and gratitude from our services. We're grateful and satisfied to hear that we've provided excellent assistance to your needs. happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quit working after 9 days!
on February 17, 2018
Posted by: DissapointedinNebraska
from Nebraska, USA
Gender:Female
Just bought my coffee maker 9 days ago and it quit working already. Acts like it gets no power at all. I've tried other plug ins, I have no blown fuses, etc. It's just dead! No lights or clock.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 21, 2018
I'm very sorry this happened, and I want to see what I can do to make things right. Our coffee makers are well made and brew piping hot coffee for years. We have high expectations for our coffee makers and would like to make this right for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to investigate your available options.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Don't waste your time and money
on February 24, 2018
Posted by: Vilma
from South Carolina, USA
Gender:Female
This machine will brake only in a few months after purchase. Someone posted a video on how to fix it and had to order parts. I don't have time for that! Don't buy it!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 26, 2018
I'm very sorry this happened, and I want to see what I can do to make things right. You are not expected to repair a coffee maker, especially when it has been purchased within the last year. We have high expectations for our coffee makers and would like to make this right for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to investigate your available options.
Written by a customer while visiting mrcoffee.com