Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
2
Clock loses time!!!
on September 29, 2016
Posted by: Jaxinvt
from Plattsburgh, NY
Gender:Male
I bought this a month ago and the clock loses about 45 minutes every 24 hours so programming it is useless!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 3, 2016
Hi! We would love to hear more about your experience and one of our customer care agents will be more than happy to assist you with your clock. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on October 3, 2016
Posted by: Bill27
from Troy, Ohio
Gender:Male
I bought this coffee maker less than a year ago. Work up the morning, turned it on, no coffee. The two green lights came on, no coffee, Water would not filter up tube to nozzle to apply water to coffee. Would expect better from this company.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 4, 2016
Waking up with no coffee is never a good thing and we want to fix this for you! Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great features and Great Disappointment
on October 4, 2016
Posted by: Zolt
from Yolo, CA, United States
Gender:Male
Hi, I received the Mr. Coffee® Advanced Brew 12-Cup Programmable Coffee Maker Red/Stainless (JWX36-NP) for Christmas in 2014. For a year I left it in its box since I had another coffee maker, so I started using it last March. I loved it for it worked flawlessly and produced great strong brewed coffee. Last Saturday I loaded it with water and coffee and pushed the button but nothing happened, no brewing, no lights, and not showing the time. It just upped and died after 6 months of usage. From your website I see that others have also had this problem. Is there something you can do?
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 6, 2016
We definitely understand where you’re coming from and we want to ensure that you're completely satisfied with your brewer. Give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Loved it but.....
on October 4, 2016
Posted by: Brettsgal77
from Las Vegas, NV, United States
Gender:Female
I loved everything about this coffeemaker, easy to use, easy to clean and it shuts itself off. It's a really nice coffeemaker. Unfortunately, it literally stopped working this morning, just out of the blue. It doesn't brew and the hot plate doesn't heat up. Reading the reviews it would seem this particular model has this problem. We've only had it a year and a half and I didn't get my coffee this morning, unhappy me.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 6, 2016
We want to keep you apart of the Mr.Coffee family and provide the best possible solution for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Bad product !!
on October 24, 2016
Posted by: cindy1968
from Ohio, United States
Gender:Female
i thought Mr. Coffe was the best..well i finally bought one and after 4 months or so got up from bed to get my coffee well lights were on but no coffee..couldnt return it cause i didnt keep my reciept..i was very very disappointed in mr. coffee..went back to cheaper brand
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 25, 2016
A coffee maker that does not brew, sure does not sound like it's living up to the high expectations that we set for our products. We would love to offer you some troubleshooting tips for this and look into what options are available for you. Call us at 1-800-672-6333 Monday - Saturday 9am - 6pm EST. We are looking forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Read the reviews before buying
on November 24, 2016
Posted by: Yorkbeacher
from York, Maine
Gender:Female
I bought this coffee maker because I have the same one at my other house in Florida. I bought this in June and it has worked great and has made a great cup of coffee. Tonight, Thanksgiving, we sit down for dessert and a cup of coffee and the coffee maker just beeps. No coffee, totally broken and no coffee to go with our apple pie.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 30, 2016
That sure is disappointing, and we would like to help restore your faith in Mr. Coffee. We encourage you to contact our customer care team at 1-800-672-6333. We are here for you Monday-Saturday 9am-6pm Eastern. Hope this helps!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Just stopped making coffee
on November 30, 2016
Posted by: Dianemarie
from Orlando, FL, United States
Gender:Female
Worked ok for a few months an recently I started having issues where I had to jiggle the pot to get the liquid flowing. Now it's dead, started to make coffee and stopped after 1 cup. Lights come on clock works.... no coffee. This is my 2nd mr coffee in 18 months.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 5, 2016
Oh no! Our products are created with durability in mind and we love to offer some help. We can be reached at 800-672-6333 and we're here for you Monday-Friday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Posted by: majnd1
from North Carolina, United States
Gender:Male
Verified Purchase:Yes
We have used this same model pot for 6-7 years now. We literally put them through HECK. 4-5 pots per day. we keep an extra ! on hand so when 1 BITES the DUST, we just grab another.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com