Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Posted by: Itsme
from Michigan, United States
Gender:Male
Verified Purchase:Yes
We bought a black and chrome 12 cup pot with additional water filtering assembly. Has many control features and even a clean coffee pot reminder. I liked it so much,I looked up Mr. Coffee on Google and found ourpot. I instantly purchased another because this one is truly our favorite. When we have used it up, we will have another one ready to take over it's duties. Also,it really looks GOOD!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Noisy brewer
on May 24, 2016
Posted by: Teacherrunner
from Lakewood, WA, United States
Gender:Female
My husband bought this 2 months ago. It was noisy the first pot during brew and was slow. Now after just the short time we have had this coffee pot it is now refusing to brew. The water will not come up the line and just sits their and steams??? Wasted our money and time on this one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 27, 2016
I understand that you're time is valuable, and I'm sorry that you've had to deal with this frustration. Please allow us the opportunity to ensure that you're completely satisfied with your JWX27-RB model. Our phone number is 800-672-6333 and we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Inconvenient!!
on July 1, 2016
Posted by: Maria Antonieta
from Brandon, FL, United States
Gender:Female
This is the SECOND COFFEE MAKER THAT I HAVE TO GO BACK AND EXCHANGE. THE PANEL WHERE THE TIME IS DOESN'T LIGHT UP!!!! RIDICULOUS!! How many mone boxes I have to open To get another one that doesnt iluminate!! Very upset. I drink coffee all day long. I guess I should CHANGE BRAND AFTER ALLLLL THIS YRS.!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 5, 2016
Thank you for bringing this to our attention. Your JWX27-RB model does not have the back light feature on the clock display. I would like for you to give us a call so that we can find another option for you. We strive to develop products for your needs. We can be reached at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk yo you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Coffee is watery
on August 20, 2016
Posted by: SKfarm16
from Richmond, indiana
Gender:Female
We purchased this machine and it worked okay for a month, we have it on strong setting and the coffee comes out watery and can see through it. We put more grounds in and no change, we cleaned it with vinager and it worked for week, now it does this all the time. It appears the water does not spew out and cover all of the grounds while brewing. I have expensive grounds I grind and can't enjoy the GREAT coffee flavor.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 6, 2016
Hello! Please give us a call so that we can get you back to enjoying that great coffee flavor again. Our phone number is 800-672-6333 and we are available Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Hot cup of coffee
on August 26, 2016
Posted by: guyinsyr
from Syracuse, New York
Gender:Male
Recived this as a birthday present, My old coffeemaker was on its last pot after 5 years of use. This maker is very easy to program, and even lets me select the brew.I opened this and made a pot of coffee right away. I followed the steps to set up, washing the unit. I like that this has a filter and a basket. The coffee was fresh and hot. I have set the program to make my coffee in the morning. Mr. Coffee you did it again, a great unit alot of class. Thanks
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not a good buy
on September 3, 2016
Posted by: Tla0900
from Lubbock, TX, United States
Gender:Female
I bought this about a month ago and I constantly have grounds in my coffee. I have tried different filters to see if that fixes the problem. I will say that it brews very quickly but I can't drink it when it is full of grounds.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 17, 2016
Thank you for bring this to our attention. Please call one of our customer care specialists at 1-800-672-6333 to learn what options are available to resume a great brewing experience. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Dont Buy!
on September 18, 2016
Posted by: Huey101
from Lewiston, Idaho
Gender:Male
I went through two of these in less than a year and a half. Lights are on but no coffee! Mr. Coffee should pull this from the shelves! For the first time in my life we bought another brand!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, September 22, 2016
Thank you for bringing this to our attention! Two coffee makers in a year is certainly not what we like to hear. The JWX36 offers a freshness timer to keep a tab on coffee freshness from the time it's brewed, and it features an automatic 2-hour shut off, so you don't have to! Call us at 1-800-672-6333 so that we can fix this. We are here Monday - Saturday 9am - 6pm EST. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stop upgrading and messing things up!
on September 23, 2016
Posted by: Outtahere
Gender:Female
I still have my OLD Mr. Coffee which I still love but it is very old and the burner is beat up as well as the outside (Had it for years). Decided it was time for a new BASIC Mr Coffee with auto turn off after two hours. This was always the most important feature for me because I would sometimes forget to turn it off if I was running out the door. The GREAT thing about the old one was IF after 2 hours there was coffee left you could turn it BACK ON for an additional 2 hours and keep it warm. I LOVED IT. The new ones will NOT allow you to do that so if you dont drink the amount you brewed within 2 hours, you have to reheat in the microwave. This is STUPID and I am taking this thing back and keeping my old one til it dies and will NOT buy another Mr Coffee again
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 23, 2016
Thank you for your feedback and we would have loved to resolved this issue for you. If you ever decide to give Mr. Coffee a chance again we will be glad to assist you. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday 9am-6pm,Eastern.
Written by a customer while visiting mrcoffee.com