Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Average customer rating
2.3
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
43
4 Stars
13
3 Stars
12
2 Stars
26
1 Star
106
30%of customers recommend this product.
(
57 out of
190)
Customer Reviews for Mr. Coffee - 12-Cup Coffeemaker - Metallic Red
Customer Rating
1
Nope, No more Mr. Coffee
on March 17, 2017
Posted by: Loyality no more
from Duluth, MN, United States
Gender:Female
After barely a week, right to the dumpster! Should have sent it there after the "cleaning" brew. The design of this model was a waste of production time and money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 3, 2017
We appreciate you for taking the time to reach out to us about your coffee maker, and your feedback does not go unnoticed. If you ever decide to give us another chance in the future, we will be more than happy to take care of you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Faulty
on March 27, 2017
Posted by: Prestre
Gender:Male
Worked very good, but started leaking from tank. Can not use it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 28, 2017
Thank you for bringing this to our attention and we want to ensure this never happens again. Please contact us through our Live Chat option located on the right side of your screen after clicking the Service and Support tab. We are here Monday-Saturday, 9am-6pm Eastern, and will be glad to assist you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Basket
on December 30, 2017
Posted by: Sheryl67
from Houston, TX, United States
Gender:Female
I bought this for use at home. Someone in my family threw the whole thing- basket and used grounds in the garbage. Then proceeded to make coffee in the pot without the basket! The design makes it look like the basket is there. Because of that, we didn't check the garbage in time before the garbage man picked it up!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 16, 2018
Thank you for your review; your feedback is appreciated. The removable filter basket, also called the brew basket, is required during use. You may view proper set-up as well as a parts diagram on page 6 of the owner's manual here: http://www.mrcoffee.com/on/demandware.static/-/Sites-mr-coffee-Library/default/dw9ae661c9/instruction-manuals/BVMC-JWX12CUP_15ESM1.pdf/?src=17ZS. The brew basket is item number 112435-000-000 and it can be purchased on our website by following this link: http://www.mrcoffee.com/replacement-parts/brew-basket--for-chx-dw-sk-vb-cj-am-mv-series-/112435-000-000.html/?src=17ZS. If you need additional assistance, please give us a call at 1-800-672-6333 between the hours of 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Old and going strong.
on June 5, 2019
Posted by: Uhhhhhh nah
from Pontiac, Michigan
Gender:Male
I bought this series model in March of 2010 and it hasn't failed me yet. Yeah, it doesn't look all pretty like a showroom model but it's been brewing 2 - 3 pots every day for the last 9 years. Will I buy another one? Yer darn Skippy I will.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 30, 2021
Thank you for contacting Mr. Coffee® Brand. We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Loyal Mr. Coffee purchaser
on September 25, 2019
Posted by: Martino8792
from Doylestown, PA
Gender:Male
I have exclusively used Mr. Coffee makers for over 10 years. Given their daily use by me during that time, and like all electrical appliances, they do "wear-out" for one reason or another. I accept the reasonable one year warranty for defects as well as beyond that time the necessary replacement and reasonable cost. I will continue using Mr. Coffee appliances going forward.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 23, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Perfect to wake up to brewing coffee!
on November 30, 2019
Posted by: Sheila D
from Cleveland, OH
Gender:Female
I bought this coffeemaker in 2013 approximately and has been working like a charm with regular cleaning. The programming is perfect when you have weekend or family to visit and wake up to fresh brewed coffee. I love it!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 16, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love the filter
on April 26, 2020
Posted by: A Cassidy
from Loveland, CO
Gender:Female
I bought one of these several years ago and it had been my favorite coffee maker. The metallic red was gorgeous! The only problem was that the Clean function didn't operate correctly after about 5 years. By year 7 the coffee maker started to make strange buzzing noises so I replaced it entirely. I could not find this coffee maker at my local stores so I had to purchase a different brand.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , February 12, 2021
We thank you for purchasing our Coffee® JWX Series 12-Cup Programmable Coffeemaker and we are sorry to hear that the clean function stopped operating correctly. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
When it worked it was great, died in 4 months
on May 21, 2020
Posted by: specialsmilelady
from hudson valley ny
Gender:Female
Loved my coffee maker was great. But 4 months later would not function. Disappointing but Mr Coffee company suck behind it's brand and is sending me a replacement. They reached out quickly and kept in touch. Responded and reacted quickly. Can not wait to get my coffee machine......Bitter sweet moment with a happy ending
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Thank you for bringing this to our attention! We strive for continuous, meaningful innovation, and your feedback plays a key role in improving our product and service. Rest assured that we will work hard to deliver great product and service. Have a great day!
Written by a customer while visiting mrcoffee.com