Customer reviews from Char-Broil, LLC
Char-Broil - Gas Grill - Black/silver
Average customer rating
3.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
5
50%of customers recommend this product.
(
7 out of
14)
Customer Reviews for Char-Broil - Gas Grill - Black/silver
Customer Rating
1
Low gas flow
on November 9, 2020
Posted by: trayc
from Illinois
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
First camping trip, this grill worked great. Ever since then the gas will not flow higher than the low setting. I have replaced the regulator twice and the hose once and used different tanks; gas flow still stuck on low.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 12, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want to help. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Perfect size
on May 19, 2019
Posted by: Grrrr
from Western Washington state.
Level of expertise:Intermediate
Length of ownership:1 week
I've only been able to use it twice, today being the second time. I don't care to fill my house with fried food so always had a small grill set just outside. I believe this is the best one yet.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Extremely Difficult to assemble
on June 4, 2021
Posted by: Linda72958
from Louisville, KY
Gender:Female
Length of ownership:1 week
The instructional pictures make this very difficult to assemble. The holes on the back side of the bottom do not line up with the holes in the base that they are supposed to screw in to. Written instructions would be better than the useless pictures provided. An assembly video would also be helpful. I am unable to use my new grill because it is impossible to assemble.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 7, 2021
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (bit.ly/3hyaoP4) or give us a call at 1-866-239-6777 and we will be able to investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
When will you have parts for this product
on May 21, 2025
Posted by: Jtvffv
from Apache junction. Az
Gender:Male
Length of ownership:6 months
I get this product 2 years ago. I used it everyday no one has the heat tent because your company hasn't had 1 in stock for over a year I guess you want everyone to buy a new one.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Gavin, CARE Team, May 31, 2025
We understand how frustrating it is to be unable to get a key replacement part, especially when you've been using the grill daily. That definitely should not be the reason to replace an otherwise working grill. We recommend giving Charbroil CARE a call at 1-866-239-6777 so they can confirm availability or offer alternatives. Your loyalty deserves better support, and we appreciate you bringing this to our attention.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Lackluster Heating
on June 29, 2021
Posted by: Luckyman75us
from Alaska
Gender:Male
Length of ownership:6 months
I wanted to like this grill, but it just doesn't heat up past 250 degrees no matter what the outside temperature is or the propane setting. We have it at our cabin and it takes an hour plus to cook most everything we have tried. The only thing that is good about it, is that it heats evenly. I either got one with a factory defect or this product just isn't meant to heat past 250 degrees. I would spend your money elsewhere.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 30, 2021
We're very sorry to hear of the frustrations. Please follow this link (bit.ly/3hyaoP4) or give us a call at 1-866-239-6777 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Sturdy design
on March 26, 2021
Posted by: Sunny48
from St Robert, Mo
Gender:Female
Length of ownership:1 week
I bought it to replace the Weber Q that was stolen from my porch. I secured it this time. I only wish it had a cover like my Weber did? Any chance there's something compatible?
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 2, 2023
Thank you for your review. We apologize but there is no cover for this grill at this time.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great Product
on August 27, 2025
Posted by: Lou M
Name brand so parts will always be available. Well constructed. Install instructions great with all screws,etc clearly labeled
Written by a customer while visiting Char-Broil, LLC