Customer reviews from Char-Broil, LLC
Char-Broil - Signature Gas Grill - Silver/black
Average customer rating
4.4
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
52
4 Stars
12
3 Stars
5
2 Stars
1
1 Star
6
89%of customers recommend this product.
(
63 out of
71)
Customer Reviews for Char-Broil - Signature Gas Grill - Silver/black
Customer Rating
5
So easy I could do it!
on June 7, 2020
Posted by: Kate312
from Chicago, IL
Gender:Female
Length of ownership:1 week
I haven’t grilled in over a decade, but when we got this new grill I told my husband I wanted to try it too. I’ve used it the last two nights in a row (burgers, then a steak) and everything has turned out PERFECTLY. Easy to use. No flare ups, which honestly threw me off for a minute... Evenly cooked, juicy meats. Yum. Gonna try scallops soon. I am so happy to be grilling again!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Caught fire
on June 7, 2021
Posted by: LukeGray
from Oregon
Gender:Male
Length of ownership:3 months
After owning this piece of garbage for 1 year and being meticulously maintained it caught fire. Apparently spiders can get inside the burners and cause fire. Char broil would not cover this under warranty because it had expired 1 day before. Will never buy another char broil piece of junk again.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Hot hot hot
on April 17, 2021
Posted by: JHMell
from Scottsdsle az
Gender:Male
Length of ownership:1 week
Temperture Gets way to hot, it burns everything i try to grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 22, 2021
We're very sorry to hear this. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Worst grill I've owned to date.
on June 23, 2020
Posted by: alamodwc
from Orleans IN
Gender:Male
Length of ownership:6 months
Bought this when I retired, wish I knew how bad it was especially to clean
Response from Char-Broil, LLCBy Devon P, SME, August 20, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Hot stuff
on April 6, 2017
Posted by: Jewelsnix
Gender:Female
Length of ownership:1 week
I love this BBQ it's easy to use. I really like that you put the tank in through the front its so much easier than going around the back or the side. it's easier putting it together with two people and I wish the bigger parts were marked like they were in the manual. I like that it has the thermometer on the hood. It does get up to temperature really quick which is great but watch it when you are cooking. The overall look is sleek. Fits nice on my small deck. Was surprised how much food it would hold.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 9, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Does a great job and few, if any, burned meals
on August 16, 2022
Posted by: RONFHI
from Greensboro, NC
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
This is my second Char-Broil grill. In fact it is pretty much the second of the same model. The first one lasted 6 years before some heavy handed moving men destroyed it. I've only used the new one once but if it works as well as the first, and I have no reason to think it won't, I will be happy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 26, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Posted by: McFarlan Seoul
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Best grill I have ever owned. No flame ups at all. It does smoke, but that's just added flavor.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 25, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Smaller than the old one
on March 9, 2023
Posted by: Rory
from Las Vegas
Gender:Male
Level of expertise:Intermediate
I am EXTREMLEY disappointed in the new model and the size difference comparered to the old one. The 3 burner Commercial Tru-Infrared that I purchased 10 years ago has a considerably larger cooking surface than this one. I guess it can be chalked up to Shrinkflation. If it were the same size, I would have given 5 stars! I litterally cooked my old one to death! I grilled it nearly every day for 10 years.
Response from Char-Broil, LLCBy SME, October 19, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC