Customer reviews from Char-Broil, LLC
Char-Broil - Signature Gas Grill - Silver/black
Average customer rating
4.4
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
52
4 Stars
12
3 Stars
5
2 Stars
1
1 Star
6
89%of customers recommend this product.
(
63 out of
71)
Customer Reviews for Char-Broil - Signature Gas Grill - Silver/black
Posted by: Ron42
from Round Rock, TX
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I had an old 4-burner Char-Broil that needed to be replaced. I only needed the 3-burner size. Product was very well packaged with large portions of styra-foam and many plastic packages to protect the smaller pieces. Assembly was easy with very detailed instructions.
I love the great broil marks it makes. The temperature can get too hot if you don't adjust the gas shut-off valves. It holds a very constant temperature once the grill is brought up to temperature. I love this grill!!
I love the great broil marks it makes. The temperature can get too hot if you don't adjust the gas shut-off valves. It holds a very constant temperature once the grill is brought up to temperature. I love this grill!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: kikoQ
from New Jersey
Gender:Female
Length of ownership:1 year or longer
Verified Purchase:Yes
It works great! My wife words about the grill. We bought our first Charbroil grill about 10 years ago and still going. This new one will use it in a shore house.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 20, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Chef Stefan
Length of ownership:1 week
Verified Purchase:Yes
I had a friend help me assemble.Took 90 minutes.The infrared is awesome.Cooked the porterhouse, perfect MR.Pork chops tend to be more on the dry side,not with this B.B.Q.it was really tender!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Col Rick
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I ordered and paid for the Amplifire model but I believe you sent me and older Signature Series grill and not the newer Amplifier model. There is no Amplifier badge on the grill cabinet as your ad pictures show. The grill shipped to me was in an older Signature Series (beat up) box. There are no Amplifier markings on the box, none on any of the inclded paperwork and no Amplifier markings on the grill components. How do you justify sending me and older model but charging me for the new model? I really like the tru-infrared grilling system, but believe I didn't get the model grill I paid for.
Response from Char-Broil, LLCBy Dustin, SME, June 8, 2022
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. If you believe you have received the wrong grill please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to look into this and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Joey099
from New York, NY
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
It’s been a little over a month now. Easy to follow assembly instructions, just take your time. The overall grill itself seems pretty solid and nice looking. Cooking on this grill has been fine and it heats up pretty quick.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 26, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Nice grill but cheaply made
on September 12, 2023
Posted by: Tom Terrific
from Columbus, OH
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Chat-Broil products offer good value however, over time, the metal has become thinner and thinner. I am reluctant to purchase from them again until the quality of their products improve.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great Grill !
on April 8, 2017
Posted by: geoffrey01
Gender:Male
Length of ownership:1 week
Completely surprised by this grill. My old charbroil grill has held up great - but this new design is amazing. There are "shields" near the burners that seem to concentrate and focus the heat. The grill warms up very quickly. With all burners on the grill temperature will read 650 in around 10 minutes. I am able to create a gorgeous sear on the foods. The salmon skin becomes nice and crispy while the flesh picks up a slight smoke from hickory chips, producing a very moist and tender flesh. Chicken thighs will get nice marks from the grates with direct heat, then using indirect heat and the convention produced from just one burner they cook to be tender and juicy. The grill is easy to keep clean with the pan design and drip catcher under the burner. And even though this item was sent as a free sample in exchange for my review, I must say - if you can buy it preassembled, definitely do. It was not horrific at all to assemble, they did a great job organizing then screws and parts - but it's a tricky endeavor for just one person. Over all I love the grill and it's been added to my collection of charbroil products. Nice job guys - it's a great grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Great grill when new
on July 1, 2020
Posted by: F18hornet
from Festus, MO
Gender:Male
Length of ownership:6 months
I love the grill when it's new. However, the stainless steel grill grates don't last long and are expensive to replace. They start rusting out in a little over a year.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon P, SME, August 20, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. How do you clean your grill? Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC