Customer reviews from geappliances.com
GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Average customer rating
4.1
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
95
4 Stars
13
3 Stars
12
2 Stars
7
1 Star
17
75%of customers recommend this product.
(
101 out of
135)
Customer Reviews for GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Customer Rating
1
Horrible
on April 28, 2021
Posted by: bostonjen
from Yardley, PA
Only lasted 3 years. Tub bearing went as well as the control board.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 29, 2021
Hi, We are deeply sorry to hear about the issues you’ve had with your washer and can understand your frustration. We’ll be sending you an email requesting additional information so we can review your situation further. Please respond to our email at your earliest convenience. We look forward to hearing from you. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Don’t get if you have uneven floors
on May 2, 2021
Posted by: Austin dryer reviewer
from Austin, Texas
Even after having service techs out the washer is unable to a load of even a handful of garments without going on perpetual spin cycle. The foot adjusters do not lock sufficiently nor are the feet large enough to stabilize any floor unevenness.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, May 5, 2021
Hi there - thank you for your feedback about your front-load washer. We apologize for the issues you're experiencing and can understand how frustrating this must be. In order for the washer to work properly, it needs to be level and sitting on a good, solid floor. If the washer is uneven, you can adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. There is more information in your washer's installation instructions, or you can check out this video: https://youtu.be/QWlopmbXFC4.
We hope this helps. Please don't hesitate to reach out if you have any questions or concerns. All the best, Kelsey@GEA
We hope this helps. Please don't hesitate to reach out if you have any questions or concerns. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Tub bearing went out after a year and 5 months!
on June 20, 2021
Posted by: EKFSD
from San Diego CA
I was very happy with this washer (and dryer) - efficiency, cycle choices, appearance etc, but after 1 year and 5 months the tub bearing failed. It is just over the1 year warranty and apparently will go out completely and will need to be replaced. On this website it says there is a 10 year warranty, but that is only for the motor so that is misleading. It sounds like the bearing issue is a trend. I read reviews before purchasing it too, but I do not recall reading about that issue. It also seemed to retain excessive moisture inside so we had to wipe it down after each load.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 21, 2021
Hi there,
Thanks for leaving a review on your washer!
We're sorry to hear about the issues that you had with your unit. Know that one of our agents will be reaching out soon via email to investigate further.
Best wishes,
Michael@GEA
Thanks for leaving a review on your washer!
We're sorry to hear about the issues that you had with your unit. Know that one of our agents will be reaching out soon via email to investigate further.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer
on May 28, 2017
Posted by: Txsteal
from Spring, TX, United States
I love it. The look and the speed. So happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice washer
on May 27, 2017
Posted by: 2travelers
from Piedmont, OK, United States
So far, we have been satisfied with our washer. We had a different brand before and had nothing but trouble with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the control features
on June 15, 2017
Posted by: workhorse
from Waterloo, IL, United States
Great machine much improved over the previous model.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
very satisfied
on September 9, 2017
Posted by: Berm
from Colorado Springs, CO, United States
I'm thoroughly satisfied with this product thus far.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Customer Service
on July 25, 2018
Posted by: Christina185
I bought this washer and the compatible dryer about a month ago and I was so excited. The day I received them the washer was damaged and was only left as a loner in order to wait for the new one to arrive. The delivery man placed the order and I spoke with the agent over the phone to confirm the order, it was suppose to be received by July 10th (date both confirmed by the agent over the phone and was written in my receipt for the washer and dryer). On that day, which was a Tuesday and I had to take time off work nobody came, called or anything. Days went by without knowing the status of my washer and NOBODY reached out to me. I finally decided to go to the store where I purchased the washer since the only number they gave me nobody would answer and the manager was able to sort things out. She was able to get them to tell me what day I was going to receive the washer and additionally I was going to get reimbursed for the day I missed. Once I received my new washer they told me to contact a number in order to file the claim for my reimbursement. When I called them they told me that this is not something that they do and some story. The agent who received my call after I was transferred and transferred asked for my phone number to pull up my file and she hung up the phone on me. This is unacceptable! not only they dropped the ball on the delivery but when I try to reach them they are full of excuses and they hang up.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com